Relationship Manager at Pack 'N' Pay

Pack ‘N’ Pay is a product of CIC Integrated Services LTD. CIC was created as a wholesale store that supplies food to offshore catering companies to feed the offshore workers. Pack ’N’ Pay was created as a product that would leverage technology to solve the problems of retailers and wholesalers. Pack ‘N’ Pay officially started operations on January 18th 2021 and launched her e-commerce website on March 1st 2021.

We are recruiting to fill the position below:

Job Title: Relationship Manager

Location: Port Harcourt, Rivers
Employment Type: Full-time

Job Summary

• We are seeking a proactive, customer-focused Relationship Manager to join our team in Port Harcourt.
• The ideal candidate will be responsible for building strong client relationships, managing customer interactions, and supporting sales efforts.
• This role requires excellent communication skills, a service-oriented mindset, and experience in handling customer accounts and order processing.

Key Responsibilities

• Serve as the primary point of contact for customers via phone, email, and in person.
• Provide accurate information about products and services.
• Direct customers to online tools and platforms where applicable.
• Handle and resolve customer complaints effectively and professionally.
• Collect, review, and analyze customer feedback to improve service delivery.
• Monitor and respond to customer reviews across platforms.
• Demonstrate empathy and patience, especially when managing sensitive customer issues.
• Maintain and update customer records in the system.
• Create and manage reports related to customer interactions and feedback.
• Build and maintain strong customer relationships.
• Conclude sales for online and walk-in customers.
• Check product availability and communicate updates to customers.
• Set up new customer accounts and ensure a smooth onboarding process.
• Book and process customer orders accurately and on time.

Requirements and Skills

• Bachelor’s Degree in Mass Communication, Linguistics, Business Administration, or a related field.
• 2 - 4 years of relevant experience in customer service, sales support, or relationship management.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer engagement abilities.
• Tech-savvy with experience using CRM or customer service software.
• Detail-oriented, well-organized, and able to multitask effectively.
• Young, smart, and vibrant, with a passion for customer satisfaction and relationship

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should forward their CV and Cover Letter to: packnpayhr@gmail.com using the job title as the subject of the mail.