General / Operation Managers at Eclat Human Resources Consulting Limited

Éclat Human Resource Consulting is a specialized and progressive management firm headquartered in Abuja, Nigeria. Our focus is to enable our clients to achieve their desired outcomes by providing them with bespoke workable systems, structures, and people.

Our team represents a diverse spectrum of professionals who are solution-oriented and dedicated to promoting the practice of statutory ethical business advisory while rendering services for public, private, and third-sector organizations. We understand that every client is unique, therefore we take responsibility for each client’s experience, their firm, and its resources.

We are recruiting to fill the position below:

Job Title: General / Operation Manager

Location: Wuse 2, Abuja (FCT) 
Employment Type: Full-time

Responsibilities
The ideal candidate will (but is not limited to):

• Oversee daily operations across all departments including Front Office, Housekeeping, Food & Beverage, Sales, and Maintenance.
• Supervise inventory, procurement, and supply chain to minimize costs and maximize efficiency without compromising quality.
• Lead, inspire, and motivate a high-performing team of department heads and staff, fostering a culture of excellence, accountability, and continuous improvement.
• Develop and implement strategic plans aligned with the establishment's vision and business objectives.
• Recruit, train, mentor, and conduct regular performance reviews, providing constructive feedback and identifying professional development opportunities.
• Promote a positive, inclusive, and collaborative work environment that encourages teamwork and staff retention.
• Ensure high levels of guest satisfaction, loyalty, and retention by championing a guest-centric service philosophy across all departments.
• Oversee the implementation of superior service standards and proactively address guest feedback and issues for prompt and effective resolution.
• Regularly interact with guests to gather insights, build relationships, and enhance their overall experience.
• Develop and implement comprehensive strategies to drive revenue growth, increase occupancy/sales, and optimize pricing across all services and offerings.
• Manage budgets, forecasts, and financial reports, analyzing data to identify trends, control expenses, and maximize profitability.
• Work closely with the sales and marketing teams to develop and execute innovative strategies that enhance market share and achieve financial targets.
• Oversee daily operations across all departments including Front Office, Housekeeping, Food & Beverage, and Maintenance, ensuring seamless workflow and efficiency.
• Develop, implement, and enforce operational policies and procedures to ensure consistency, high standards of quality, and adherence to brand guidelines.
• Monitor service quality and operational metrics rigorously, implementing corrective actions and continuous improvement initiatives to uphold and elevate standards.
• Manage inventory, procurement, and supply chain effectively to minimize costs and maximize efficiency without compromising quality.
• Collaborate with the marketing and sales teams to develop compelling promotional campaigns, packages, and outreach programs.
• Ensure the effective positioning of the establishment in the market to attract target clientele and maximize visibility.
• Analyze market trends and competitor activities to identify new business opportunities and refine sales strategies.
• Ensure strict adherence to all health, safety, sanitation regulations, and other local, state, and federal guidelines governing the hospitality industry.
• Develop and implement robust emergency procedures and ensure staff are thoroughly trained and prepared for all contingencies.
• Maintain all necessary licenses, permits, and certifications, ensuring the establishment operates within legal frameworks at all times.
• Monitor service quality and guest satisfaction metrics, proactively addressing feedback and implementing improvements to enhance the guest experience.
• Develop, implement, and enforce operational policies and procedures to ensure consistency, high standards of quality, and adherence to brand guidelines.
• Monitor service quality and operational metrics rigorously, implementing corrective actions and continuous improvement initiatives to uphold and elevate standards.
• Manage inventory, procurement, and supply chain effectively to minimize costs and maximize efficiency without compromising quality.

Requirements

• Bachelor's Degree in Hospitality Management, Business Administration, or a related field; Master's degree preferred.
• Minimum of 7-10 years of progressive experience in hospitality management, with at least 5 years in a General Manager or Operations Manager role.
• Proven track record of success in driving financial results, improving operational efficiency, and enhancing guest satisfaction.
• Strong understanding of all hotel/restaurant operations, including F&B, front office, Housekeeping, Sales, and Maintenance.
• Exceptional leadership, communication, interpersonal, and problem-solving skills.
• Proficiency in hospitality management software (PMS, POS, CRM, etc.) and Microsoft Office Suite.
• Ability to work flexible hours, including evenings, weekends, and holidays, as required by the demands of the business.

Required Competencies:

• Demonstrates dedication, reliability, and a proactive approach to all responsibilities.
• Ability to thrive in a fast-paced, dynamic environment and effectively manage unforeseen challenges.
• Passion for delivering exceptional service and creating memorable guest experiences.
• Possesses the ability to analyze complex situations, identify opportunities, and develop effective long-term solutions.
• Capable of making timely, informed decisions and taking ownership of outcomes.
• Builds strong relationships with guests, staff, and stakeholders, fostering trust and collaboration.
• Resourceful and adept at identifying problems and implementing practical solutions.
• Adheres to the highest ethical standards and maintains a professional demeanor at all times.

Application Closing Date
27th June, 2025.

Mode of Application
Interested and qualified candidates should send their CVs to: jobs.eclathrconsulting@gmail.com using "General /Operations Manager, Abuja" as the email subject.

Note: Only shortlisted candidates will be contacted.