Senior Technical Lead, Consumer Services at Growth in Value Alliance (GV Alliance) Partners

Growth in Value Alliance (GV Alliance) Partners is a business advisory and market intelligence services firm. Our objectives are to assist organizations to achieve their growth aspirations by providing market intelligence, strategy blueprint, IT solution delivery expertise and business operation improvement capabilities.

We are recruiting to fill the position below:

Job Title: Senior Technical Lead, Consumer Services

Location: Lagos

Job Description

• The Senior Technical Lead, Consumer Services will be responsible for leading the architecture definition, design and technical implementation of GSM Services and products for the consumer mass market.
• Such products and services include Data Bundle Products, Voice Bundle Products, Campaign and Loyalty Management Services, Location-Based Solutions, Device Offers, In-call services, product lifecycle management, intelligent charging and billing services, etc.

Key platforms and Services to be covered include the following:

• Converged Subscription Management System
• Prepaid Charging System (Recharges and Call Management)
• Mediation System
• Customer Relationship Management System
• Loyalty and Campaign Management System
• Device Management System
• Order Management System
• Product Catalogue Management System
• Provisioning System
• Subscribers Network and Supplementary Services

Key Responsibilities
Strategy & Business Understanding:

• Good understanding of the organisation’s strategy and translation of business requirements into technical solutions
• Understanding of key architecture and solution building blocks for all technical capabilities in the Consumer services architecture domain for a Telco and TechCo
• Involved in the co-creation of Consumer and mass market services and initiatives with Business teams and drove the implementation
• Support the Domain Architect in developing a high-level view of current and future state business and solution architectures for Consumer Services that are well-connected and aligned with business strategy
• Evaluate developments in architecture and technology trends in the industry and recommend value-adding improvements to the Consumer and Prepaid domains' architecture roadmap

Solution Architecture Definition, Design and Implementation Supervision:

• Carry out detailed Architecture Impact Analysis for all Core GSM consumer services and business requirements before implementation
• Create low-level designs covering all components for all prepaid and consumer-based solutions to guide software developers and the implementation team
• Document all designs and create relevant artefacts for all solutions using standard templates and diagrams such as system integration views, API details, design flows, data integration document, etc.
• Oversee the implementation of systems and capabilities impacting Consumer Services and Mobile Broadband products, including network integration, infrastructure deployment, application development/deployment and data integration.
• Carry out detailed capacity planning for key platforms, services and solutions to ensure robust and scalable solution delivery
• Coordinate cross-functional teams of implementers and vendors for the end-to-end delivery of solutions, products and services

Software Engineering:

• Design the architecture of software systems, including databases, user interfaces, application modules and components, APIs, etc, and translate the design plans into functional code using various programming languages.
• Design a scalable application architecture based on trend analysis of usage and forecast, and benchmark application capabilities based on projected growth.
• Support developers in documenting code specifications and versioning for references and maintenance
• Involved in peer review of codes to ensure efficient and optimal code for solutions
• Support in the software and applications unit, and integration testing

Solution post implementation support and operational handover:

• Prepare solution handover and operationalisation documentation for Operations and support teams
• Monitor the performance of newly implemented systems and solutions and identify areas for optimisation.
• Resolution of early life support issues and escalations
• Monitoring and retrofit of design exceptions and transition architectures
• Periodic design and architecture compliance assessment on new solutions and initiatives.

Qualifications and Experience

• Over 8 years’ work experience in Telco and/or ICT industry with solution architecture and design skills
• Knowledge of GSM Network architecture and technology evolution
• Understanding of key technologies for Mobile Broadband, Voice and SMS Services to support prepaid and consumer-based products
• Experience in the design and delivery of GSM and Mobile Broadband products for consumer customers
• Knowledge of systems in the Product Management domain, such as Charging System, Subscription Management System, Product Catalogue and Order Management System and their interactions in product development
• Good understanding of GSM Campaign Services and Customer Value Management
• Vast experience in systems design and integration in a complex environment with multiple technologies and solutions
• In-depth proven experience in Architecture governance, Business Capability & Value Chain Analysis, Transition Architecture & Roadmaps
• Knowledge of Telco 2.0. and Web 3.0. technologies
• Business Process re-engineering and management experience
• Good understanding of Systems networking and data communication in a large enterprise using advanced technologies such as MPLS and wireless solutions
• Understanding of cloud services and concepts
• Good knowledge of Microservices technology and solutions
• Software design methodologies and practices
• APIs development and management
• DevOps practices
• Software Programming Languages
• Knowledge of Agile Software Delivery methodology
• Versatile in creating relevant UML diagrams for technical solutions
• Experience and prior involvement in a Digital Transformation Programme.

Application Closing Date
16th July, 2025.

How to Apply
Interested and qualified candidates should send their updated Resume and Cover Letter to: contact@gvapartners.com and tisea@gvapartners.com using Job Title as the subject of the email.