Customer Service (HIM) Officer at Lily Hospitals Limited

Lily Hospitals is one of Nigeria’s growing networks of private healthcare institutions with an outstanding reputation for delivering excellent clinical services. Since our inception under the current management (1998), we have remained at the forefront of providing and delivering quality patient-centered, responsive, and technology-driven care across various locations in Nigeria to both citizens and foreign nationals.

We are recruiting to fill the position below:

Job Title: Customer Service (HIM) Officer

Location: Port Harcourt, Rivers

The Opportunity

• We are seeking a Customer Service Officer (HIM) who will be responsible for delivering exceptional patient-facing service while supporting the integrity, security, and management of health records and client information.
• This role blends excellent communication skills with technical understanding of health information protocols, making it ideal for a customer-oriented professional with a background in Health Information Management or a related field.

Key Responsibilities

• Serve as the first point of contact for patients, clients, and visitors with professionalism and warmth.
• Manage patient registration, documentation, and ensure accurate data entry into hospital systems.
• Maintain the confidentiality and security of patient information in compliance with hospital policies.
• Support timely retrieval and filing of patient records for clinical teams.
• Resolve customer inquiries, concerns, and escalate service issues appropriately.
• Collaborate with medical and administrative staff to streamline patient flow and enhance service experience.
• Participate in quality audits and ensure alignment with data and documentation standards (e.g., ISO, COHSASA).

Ideal Candidate Profile
Qualifications:

• Diploma in Health Information Management, Public Administration, or related field.
• Certification or formal training in customer service or records management is an added advantage.

Experience & Skills:

• 1 - 3 years’ experience in a hospital, clinic, or customer service role.
• Strong verbal and written communication skills.
• Excellent interpersonal, organizational, and data entry abilities.
• Working knowledge of electronic medical records (EMR) systems and patient documentation practices.
• Professional appearance and ability to remain calm under pressure.

What We Offer

• Competitive Salary
• Training & Career Growth Pathway
• Health Insurance & Pension
• Supportive, People-Centric Work Culture
• Structured Work Schedule.

Application Closing Date
30th June, 2025.

Method of Application
Interested and qualified candidates should send their CV / resume to: recruitment@lilyhospitals.net using the job title as the subject of mail.