Card Operations Officer at Kuda Bank

Kuda is a full service, app-based digital bank. Our mission is to be the go-to bank not just for those living on the African continent, but also for the African diaspora wherever they might live, anywhere in the world. Kuda is free of ridiculous banking charges and great at helping customers budget, spend smartly and save more. We raised the largest seed round ever seen in Africa, and completed a Series A funding round in February 2021, led by some of the world's smartest venture capital investors. With offices in London (our HQ), Lagos and Cape Town, and further offices opening across Africa during 2021, Kuda is fast becoming recognised as the leading 'Neobank' for Africans.

To help us grow into the company that can bring meaningful change to the way people across Africa get access to great financial products and services in order to take control of their personal finances, we are actively looking for bright, talented, driven people who are excited by our mission. If this sounds like a great way to spend your valuable time, then please get in touch with us.

We are recruiting to fill the position below:

Job Title: Card Operations Officer

Location: Lagos
Job Type: Full Time

Job Summary

• We are looking for an enthusiastic Card Operations Officer to support the card issuance & vendor management processes.

Responsibilities
Card Issuance and Management:

• Coordinate the entire lifecycle of card issuance, from receiving and processing card requests to ensuring timely production and delivery of physical cards to customers.
• Collaborate with internal teams and external card vendors to manage card inventory levels, ensuring an adequate supply of cards to meet customer demands.
• Address any issues related to card personalization, printing, and quality control to ensure that customers receive cards that meet our quality standards.
• Stay updated on the latest card production technologies and industry trends to continuously improve the card issuance process.
• Compliance and Risk Management:
• Ensure strict adherence to relevant regulations, industry standards, and card network rules such as PCI DSS.
• Support internal and external audits by providing documentation, data, and insights related to card operations and compliance efforts.
• Contribute to the development and maintenance of internal controls that mitigate operational and compliance risks associated with card operations.

Vendor Management:

• Maintain relationships with external partners and vendors involved in card production, delivery, fraud prevention tools, and other operational aspects.
• Conduct regular vendor performance assessments, ensuring compliance with service level agreements and identifying opportunities for improvement.
• Collaborate with vendors to address any operational issues and drive continuous improvement initiatives.

Qualifications & Experience

• HND/B.Sc
• Minimum of 1-2 years’ experience in similar role
• Good verbal communication skills – sincere and articulate.
• Ability to multi-task, set priorities and manage time effectively
• Ability to provide accurate information.
• Conversant with Microsoft office tools or Google suites

Benefits
Why join Kuda?
At Kuda, our people are the heart of our business, so we prioritize your welfare. We offer a wide range of competitive benefits in areas including but not limited to:

• A great and upbeat work environment populated by a multinational team
• Pension
• Career development & growth
• Competitive annual leave plus bank holidays
• Competitive paid time off (Parental, Moving day, Birthday, Study leave etc)
• Group life insurance
• Medical insurance
• Well-fare package (Wedding, Compassionate and etc)
• Perkbox
• Goalr - employee wellness app
• Award winning L&D training
• We are advocates of work-life balance, working in a hybrid in office schedule

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note

• Kuda are proud to be an equal opportunity employer.
• We value diversity and anyone seeking employment at Kuda is considered based on merit, qualifications, competence and talent.
• We don’t regard colour, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status.
• If you have a disability or special need that requires accommodation, please let us know.