Logistics Retail Supervisor at GUO Transport and Logistics Company Limited

GUO Transport and Logistics Company Limited, established in 1980 as a division of G. U. Okeke & Sons Ltd., is a prominent provider of intercity and interstate transportation services in Nigeria. Serving over 200 destinations across Nigeria and West Africa, the company operates a modern, environmentally friendly fleet, ensuring safe, enjoyable, and affordable travel for millions of passengers annually.

In addition to passenger transport, GUO Transport offers value-priced same-day and early-next-day haulage and package delivery services to numerous destinations within Nigeria. The company's mission is to provide timely transportation and logistics solutions with the highest level of excellence and customer satisfaction, emphasizing safety, comfort, and economic value.

GUO Logistics, a subsidiary of GUO Transport, has over a decade of experience in the logistics industry. Headquartered in Onitsha, Anambra State, with a corporate office in Lagos, GUO Logistics has transformed logistics access for clients across Nigeria and beyond. By seamlessly integrating technology into operations, the company prides itself on delivering innovative value to customers. With fulfillment centers strategically located in major cities nationwide, GUO Logistics ensures timely delivery of goods to their destinations. Together, GUO Transport and GUO Logistics exemplify a commitment to excellence in transportation and logistics, continually adapting to the evolving needs of their customers.

We are recruiting to fill the position below:

Job Title: Logistics Retail Supervisor

Location: Utako, Abuja (FCT)
Employment Type: Contract

Job Summary

• The Logistics Retail Supervisor is responsible for overseeing daily operations at the retail branch or service center of a courier and logistics company.
• The role ensures the smooth handling of inbound and outbound shipments, effective customer service, coordination with dispatch teams, and adherence to operational standards for interstate deliveries.
• The supervisor serves as the first line of leadership at the retail level, ensuring parcels are processed, tracked, and dispatched efficiently while maintaining a high level of customer satisfaction.

Key Responsibilities

• Supervise and coordinate all day-to-day retail operations including parcel drop-offs, pickups, and customer interactions.
• Ensure timely processing, scanning, and documentation of parcels received for interstate dispatch.
• Monitor parcel flow to and from other service locations and ensure timely updates in the tracking system.
• Manage front-desk operations and provide customer support regarding parcel status, complaints, and service inquiries.
• Liaise with line haul, warehouse, and last-mile delivery teams to ensure timely dispatch and delivery of shipments.
• Maintain accurate records of daily transactions, cash collections (if applicable), and handovers.
• Ensure the retail outlet is clean, organized, and operating in line with brand standards and company policies.
• Support training and supervision of retail officers or customer service agents under your branch.
• Generate daily or weekly reports on retail performance, parcel volume, and customer feedback.
• Assist in resolving delivery exceptions, failed deliveries, and returned shipments in coordination with dispatch and customer service.
• Enforce adherence to safety, security, and operational protocols at the retail location.

Requirements

• HND/BSc in Logistics, Business Administration, or a related field.
• 2–3 years’ experience in logistics, courier operations, or a customer-facing retail role.
• Strong understanding of courier operations, especially interstate logistics across Nigeria.
• Proficiency in using logistics tracking systems, Microsoft Office Suite, and POS tools.
• Strong leadership, problem-solving, and communication skills.
• Ability to multitask and manage a fast-paced retail environment.
• Knowledge of Nigerian geography and transport networks is an added advantage.

Salary
N150,000 - N250,000 per month. 

Application Closing Date
19th July, 2025.

Method of Application
Interested and qualified candidates should:
Click here to apply online