Call Centre Agent at Toasties Limited

Toasties Limited is a fast-casual dining restaurant chain located in Lagos, Nigeria. We specialize in hot toasted fusion sandwiches and offer a range of specials. Our focus is to bring out-of-the-box meal selections to Lagos’ on-the-go consumer. Using quality ingredients and efficient service, Toastiesaims to put variety, creativity and great tasting products in the hands of every customer!

We are recruiting to fill the position below:

Job Title: Call Centre Agent

Location: Ikoyi, Lagos
Employment Type: Full-time

Job Description

• We are looking for a customer-focused Call Centre Agent to manage incoming calls, take customer orders, and provide timely support across all communication channels.
• You will be the first point of contact for our customers, ensuring a smooth and satisfying ordering experience that reflects the Toasties standard of service.

Key Responsibilities

• Answer incoming calls and respond to customer inquiries in a professional and friendly manner.
• Take detailed and accurate food orders and relay them promptly to the kitchen team using our order management system.
• Provide information on menu items, daily specials, and promotional offers.
• Handle order issues, complaints, and customer feedback with empathy and efficiency.
• Confirm orders placed online or via third-party platforms to avoid errors or duplication.
• Communicate delays or changes in orders clearly and proactively.
• Follow call scripts and customer service guidelines to maintain brand tone and quality.
• Maintain records of customer interactions and transactions.
• Work closely with kitchen, dispatch, and front-of-house teams to ensure smooth order fulfillment.
• Support outbound calls for order confirmations, follow-ups, or feedback collection as needed.

Key Skills & Qualifications

• Minimum of SSCE / OND; additional training in customer service is a plus.
• 1 - 2 years experience in a customer service or call centre role, preferably in food or hospitality.
• Excellent verbal communication skills in English (additional local languages a plus).
• Strong listening skills and attention to detail.
• Good typing and multitasking abilities.
• Familiarity with POS or order management systems (experience with food delivery platforms is an advantage).
• Calm, patient, and able to work well under pressure.

Application Closing Date
3rd July, 2025.

How to Apply
Interested and qualified candidates should send their CV to: hr@biscuitboneblog.com using the job title as the subject of the mail.