Child Protection Information Management System Officer at Save the Children Nigeria

Save the Children is the leading independent organization for children in need, with programs in over 120 countries. We save children’s lives. We fight for their rights. We help them fulfil their potential. Save the Children is working in Nigeria because one in five children in Nigeria dies before their fifth birthday. About 40% of children miss out on school and have to work to survive while nearly 2 million children have lost one or both parents to an AIDS-related disease.

We are recruiting to fill the position below:

Job Title: Child Protection Information Management System Officer

Job ID: 13251
Location: Kastina
Employment Type: Full Time
Caregory: Program Operations
Reports directly to: Program Manager
Staff directly reporting to this post: Case workers
Information Management: Child Protection Program

Child Safeguarding

• Level 3 - the responsibilities of the post may require the post holder to have regular contact with or access to children or young people.

Role Purpose

• The candidate will provide statistical analysis and other information to support management decision making within Child Protection Programs in Katsina, Kaduna and Zamfara state. 
• The CPIMS Officer will assist in the setting up and implementation of the information management system as part of case management responses for children vulnerable to abuse, exploitation, neglect and violence. 
• The candidate will ensure an up to date and quality data on both programme performance and quality delivery while maintaining high professional standards of all our Child Protection Programmes.

Scope of Role

• To ensure all information collected from the field sites as part of case management responses for children harmed or at risk of being harmed are safely and accurately filed and stored.
• To support caseworkers in managing their caseload by extracting individual caseload information.
• To ensure that all data protection protocols are observed while managing information collected.
• To uphold the SCI Child Safeguarding Policy and the Prevention of Sexual of Sexual Exploitation and Abuse within the workplace and communities of intervention.

Key Areas of Accountability
Technical Quality:

• To ensure data of all cases registered under case management are correctly entered into the IA CPIMS database and provide data and information in response to requests from internal and external parties on a timely manner.
• Support the CP team by generating a list of cases due for follow up on a weekly basis and monitor this against the number of cases followed up monthly.
• To provide statistics, information and reports to show progress and trends, and in liaison with the CM officers and Specialist present a monthly analysis to Child protection staff.
• To conduct regular data quality checks to ensure information collected as part of documentation and monitoring is accurate, reliable, complete, precise, timely and has high integrity.
• Provide feedback to the case management supervisors on the case management process and strengthen the capacity of case workers to complete forms accurately through one-to-one and group mentoring and review sessions
• To maintain confidentiality, privacy in the management of cases and observe data protection and confidentiality protocols while managing data. This includes and is not limited to the informed consent or use of data and privacy, but to all information sharing in the CPIMS. 
• To handle and respond to programmatic data request from Child Protection project team aptly on case management. 
• Supervise the coding for all cases registered in the various field sites.

Coordination & Representation:

• Effectively communicate with caseworkers, CP Officers, Program Manager and Senior Child Protection Technical Advisor to provide necessary information concerning reporting.
• Regularly attend case management meetings at field level.
• Attend the inter-agency CPIMS meetings

Grant Monitoring and Reporting:

• Provide input for weekly and staff activity reports.
• Monitor and report trends in case management.

Accountability functions:

• Actively seek complaints and provide feedback through engagement with the Community workers and beneficiaries at camp level – including through informal and focus group discussions and exit interviews
• Maintain an updated complaints and feedback database at camp level, including tracking progress on actions from the complaints received and actions identified to mitigate the identified issues.

Safeguarding:

• Assess Safeguarding activities during field visits. 
• Assess the mainstreaming of safeguarding in programme operations

Other:

• To carry out any other reasonable duties and responsibilities within the overall function of Case management as and when requested by the supervisor.
• To be proactive in developing actions that will improve the activities they engage in while in the camps

Qualifications and Experience

• Bachelor’s Degree in Information Management, Computer Science, Social Sciences or its equivalent or Diploma in Information Management with a minimum of three (4) years’ work experience in child protection sector 
• Knowledge of child protection in emergencies, case management, child rights and protection issues
• Strong self-starter, able to take initiative and adapt to changing circumstances and priorities
• Positive attitude towards community work with emphasis on the ability to learn from communities and support participatory, innovative approaches to problem solving
• Excellent communication skills and a willingness to be respectful, kind, sensitive and empathise with all children and their carers
• Fluent in written and spoken English, and Hausa will be an added advantage 
• Good report writing skills
• Willingness and capacity to be flexible and accommodating when faced with difficult and frustrating working conditions
• Commitment to Save the Children’s Child Protection Policy.

Desirable Qualfiications:

• Previous experience in working with IA CPIMS+ is an added advantage.
• Good understanding of Monitoring, Evaluation, Accountability and Learning concepts in programme context
• Understanding of the dynamics of the refugees is essential
• Experience of working with displaced and host communities in humanitarian and development context and other agencies that support Child Protection and education.

Skills and Behaviours (Our Values in Practice)
Accountability:

• Holds self-accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values
• Holds the team and partners accountable to deliver on their responsibilities - giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved.

Ambition:

• Sets ambitious and challenging goals for themselves (and their team), takes responsibility for their own personal development and encourages others to do the same
• Widely shares their personal vision for Save the Children, engages and motivates others
• Future orientated, thinks strategically  

Collaboration:

• Builds and maintains effective relationships, with their team, colleagues, members and external partners and supporters
• Values diversity, sees it as a source of competitive strength
• Approachable, good listener, easy to talk to

Creativity:

• Develops and encourages new and innovative solutions
• Willing to take disciplined risks

Integrity

• Honest, encourages openness and transparency.

Working Contacts:

• External: The job holder is required to have regular contact with other similar organizations, education and child protection institutions, children, community, and government departments.
• Internal: The job requires the job holder to have direct relationship with all staff and management at all levels in ensuring the organizational policies and procedures are adhered to and complied with.    

Application Closing Date
28th June, 2025; 12:59 PM.

How to Apply
Interested and qualified candidates should:
Click here to apply online