Client Relationship Officer (CRO) at a Reputable Company

A reputable company is recruiting suitably qualified candidates to fill the position below:

Job Title: Client Relationship Officer (CRO)

Location: Ogudu Road - Ojota. Lagos
Employment Type: Part-time

Job Summary

• A Client Relationship Officer (CRO) is responsible for building, maintaining, and strengthening relationships with clients to drive business growth and ensure client satisfaction, often acting as the main point of contact.

Key Responsibilities
Here's a more detailed breakdown of their responsibilities and skills:

• Building and Maintaining Relationships:CROs focus on fostering strong relationships with clients, understanding their needs, and ensuring they are satisfied.
• Client Communication: They serve as the primary point of contact for clients, responding to inquiries, addressing concerns, and providing updates.
• Identifying Opportunities: CROs actively identify opportunities to expand business with existing clients, such as upselling, cross-selling, and developing new services.
• Client Satisfaction: They are responsible for ensuring high levels of client satisfaction through proactive communication and prompt issue resolution.
• Business Development: CROs will be involved in generating new business leads and opportunities through networking and referrals.
• Collaboration: They work closely with sales teams, account managers, and other internal departments to ensure client needs are met effectively.
• Data Management: They often manage client information in CRM systems and ensure that account managers are aware of changes within client accounts.
• Client Satisfaction Surveys: They may conduct client satisfaction surveys and reviews to gather feedback and identify areas for improvement.
• Monitoring Performance: They monitor company performance against service level agreements and flag potential issues.
• Presenting Products/Services: They may present products or services to clients to meet their needs and build relationships.
• Escalating and Resolving Issues: They are responsible for escalating and resolving client issues, ensuring they are handled effectively.

Skills Required

• Excellent Communication Skills: Strong verbal and written communication skills are essential for interacting with clients and building rapport.
• Customer-Focused Mindset: A strong focus on customer satisfaction and a desire to build positive relationships are crucial.
• Problem-Solving Skills: The ability to identify and resolve client issues effectively is important.
• Organizational Skills: Maintaining accurate client records and managing multiple tasks effectively is necessary.
• Interpersonal Skills: The ability to build rapport and establish trust with clients is key.
• Networking Skills: The ability to build relationships with potential clients and generate new business leads is often important.
• Industry Knowledge: Depending on the industry, some knowledge of the company's products or services is beneficial.
• CRM Proficiency: Familiarity with CRM platforms (e.g., Salesforce) is often required.

Salary
N70,000 - N80,000 Monthly.

Application Closing Date
7th July, 2025.

Method of Application
Interested and qualified candidates should send their Applications to: twcconsultants.1@gmail.com using the job title as the subject of the mail.