Front Desk Officer at Beaconhill Smile Clinic Limited

Beaconhill Smile Clinic is a leading and award winning dental care provider and Aesthetic Group in Nigeria, dedicated to offering high-quality dental services in a comfortable and welcoming environment. Our clinic prides itself on combining advanced technology with compassionate care to enhance our patients' smiles and overall oral health. It is also Africa's first 7-day dental practice.

We are recruiting to fill the position below:

Job Title: Front Desk Officer

Location: Victoria Island, Lagos 
Employment Type: Full-time
Reports To: Practice Manager / Front Office Supervisor
Department: Administration / Patient Services
Industry: Dental Healthcare

Job Summary

• The Front Desk Officer at Beaconhill Smile Clinic – VI is the first point of contact for patients and visitors.
• This role is responsible for creating a warm, professional reception experience, managing appointment scheduling, handling inquiries via phone and email, and maintaining up-to-date patient records.
• The ideal candidate will be organized, customer-focused, and able to perform multiple administrative tasks in a fast-paced environment.

Key Responsibilities
Reception & Patient Interaction:

• Greeting & Welcoming: Provide a friendly, welcoming environment for all patients and visitors upon arrival.
• Patient Registration: Register new patients, update existing patient files, and verify insurance or HMO details as required.
• Issue Resolution: Address patient inquiries, concerns, and complaints efficiently and refer complex cases to the appropriate supervisor.

Appointment Scheduling & Coordination:

• Managing Appointments: Schedule, confirm, and reschedule appointments using the clinic’s scheduling software.
• Coordination: Work closely with clinicians and treatment teams to minimize waiting times and avoid scheduling conflicts.
• Follow-Up: Conduct appointment reminders and follow-ups to enhance patient retention and satisfaction.

Communication & Administration:

• Call Handling: Answer incoming calls professionally and make outbound calls for appointment confirmations, follow-ups, or client inquiries.
• Digital Correspondence: Manage emails and online inquiries promptly, ensuring accurate responses or appropriate referrals.
• Record-Keeping: Maintain accurate and confidential patient records and daily activity logs.
• Cash Handling & Billing Support: Collect payments, issue receipts, and assist with basic billing procedures under supervision.
• Administrative Support: Assist with clerical tasks such as data entry, document filing, and office supply management to ensure smooth operations.

Requirements

• Educational Qualification: Minimum OND/HND/BSc in any relevant discipline (e.g., Business Administration, Office Management).
• Experience: At least 1–2 years of experience in a front desk, customer service, or administrative role; healthcare or clinic experience is preferred.
• Computer Skills: Proficiency in Microsoft Office Suite (Word, Excel) and familiarity with appointment scheduling software.
• Communication: Excellent verbal and written communication skills.
• Personal Attributes: Strong organizational skills, multitasking ability, and a professional, courteous demeanor.
• Other: Ability to handle confidential information with discretion and to work well under pressure.

Key Competencies:

• Customer Service Orientation: Demonstrates a commitment to excellent patient care and professionalism.
• Organizational Skills: Effectively manages time and priorities in a busy front desk environment.
• Attention to Detail: Maintains accurate records and completes routine tasks meticulously.
• Communication & Teamwork: Exhibits excellent interpersonal skills and works collaboratively with the clinical and administrative teams.

Application Closing Date
30th June, 2025.

How to Apply
Interested and qualified candidates should send their CV to: recruitment@beaconhillsmile.com using the Job Title as the subject of the email.