Manager at Class Suite Hotel and Apartment

Class Suite Hotel and Apartment is recruiting to fill the position below:

Job Title: Manager

Location: Jabi, Abuja (FCT)
Employment Type: Full-time

Responsibilities
Operations Management:

• Managing Daily Operations: Overseeing day-to-day activities, coordinating between different departments, and resolving any operational issues.
• Handling Guest Relations: Addressing guest inquiries, complaints, and feedback to ensure a positive experience.
• Overseeing Maintenance: Ensuring the hotel's physical facilities are well-maintained, coordinating repairs and renovations.
• Ensuring Safety and Security: Implementing and maintaining safety and security protocols, including fire safety, building security, and emergency procedures.
• Supervising Staff: Hiring, training, scheduling, and managing staff across various departments like front desk, housekeeping, food and beverage, and maintenance.
• Ensuring Quality Standards: Maintaining cleanliness, service standards, and guest satisfaction.

Financial Management:

• Developing Budgets: Creating and managing the hotel's budget, forecasting revenue and expenses.
• Controlling Costs: Monitoring expenses, identifying cost-saving opportunities, and ensuring financial goals are met.
• Managing Revenue: Analyzing sales figures, setting room rates, and developing strategies to maximize revenue and occupancy.
• Maintaining Financial Records: Keeping accurate records of financial transactions and preparing reports.

Marketing and Sales:

• Promoting the Hotel: Developing and implementing marketing strategies to attract guests, including online presence, special offers, and promotional activities.
• Managing Sales: Setting sales targets, cultivating relationships with corporate clients and travel agencies, and maximizing occupancy rates.
• Analyzing Sales Data: Monitoring sales figures and adjusting strategies to optimize revenue and profitability.

Customer Service:

• Ensuring Guest Satisfaction: Addressing guest concerns, resolving complaints, and creating a positive and memorable experience.
• Providing Excellent Service: Leading by example and motivating staff to provide exceptional service.
• Building Customer Relationships: Fostering positive relationships with guests and encouraging repeat business.

Leadership and Management:

• Leading and Motivating Staff: Providing guidance, support, and feedback to staff to ensure high performance.
• Making Strategic Decisions: Analyzing situations, making informed decisions, and solving problems effectively.
• Developing Staff: Identifying training needs and providing opportunities for staff development.
• Maintaining a Positive Work Environment: Fostering a positive and productive work environment for all staff.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should send their CVs to: hr.christian@classsuite.com using "Hotel Receptionist"as the subject of the email.

Note: Only qualified candidates will be shortlisted.