Group Operations Manager at Portrec Resourcing

Portrec Resourcing is one of Nigria's top leading recruitment and HR consulting firm. A hub where recruiters meets their ideal talents to ensure somooth and healthy labour force. Portrec has helped organizations across various industries to recruit and hire skilledtalents helping businesses and organizations thrive on all front.

We are recruiting to fill the position below:

Job Title: Group Operations Manager

Location: Ikeja, Lagos
Employment Type: Full-time

Key Responsibilities

• Oversee the daily operations across groupcompanies, ensuring alignment with strategic goals.
• Develop and implement scalable operational processes and policies to support growth.
• Lead and coordinate cross-functional teams including IT service, project delivery, sales, and business development.
• Collaborate with the senior leadership team to translate strategic objectives into executable operational plans.
• Ensure that all client projects, support services, and internal operations are delivered on time, within budget, and to a high standard.
• Monitor performance through KPIs, dashboards, and reporting tools.
• Lead recruitment, onboarding, and training processes in coordination with HR.
• Drive process improvements, risk management, and business continuity initiatives.
• Support the integration and usage of digital tools and platforms (CRM, Service Desk, ERP).
• Serve as a key escalation point for critical issues and service failures.
• Ensure regulatory, compliance, and contractual obligations are met in both regions.

Required Skills & Experience

• Interested candidates should possess an HND / Bachelor’s / Master`s Degree
• 6+ years of experience in a senior operations leadership role, preferably within the IT or Tech services sector.
• Strong track record of managing distributed teams and multi-country operations.
• Deep understanding of IT service management (ITSM), CRM systems, and workflow automation platforms.
• Excellent analytical, planning, and reporting abilities.
• Skilled in SharePoint, Microsoft Teams, GoHighLevel, Jira, or similar platforms.
• Exceptional interpersonal, communication, and negotiation skills.
• Experience working in start-up or growth environments is highly desirable
• Knowledge of both UK and Nigerian business cultures and operational environments is an added advantage.
• Ability to work flexible hours, including evenings and weekends when necessary.

Core Attributes:

• Strategic thinker with the ability to execute tactically
• Self-starter with a high level of initiative
• Calm under pressure and solutions-oriented
• Strong leadership presence and emotional intelligence
• A passion for improving systems and developing team.

Why Work with Us?

• Salary: N7,500,000 Annually
• You’ll be joining two ambitious companies with a shared vision for impact, innovation, and international growth.
• We offer an empowering environment where you’ll directly influence how we scale and succeed.
• You’ll work closely with visionary leadership and have a seat at the table.

Application Closing Date
30th June, 2025.

How to Apply
Interested and qualified candidates should send their CV in PDF to: jobs@portrec.ng using the Job Title as subject of the mail.