Supervisor, Service Delivery (North) at American Tower Africa

American Tower is a global digital infrastructure company serving customers through tower sites and other real estate solutions that support connectivity and opportunity, focused on achieving our vision of Building a More Connected World. Our success is rooted in the potential of our people and the power of local teams at our offices and sites across 25 countries.

We are one of the largest global Real Estate Investment Trusts (REITs) and a publicly traded (NYSE:AMT), Fortune 500 Company headquartered in Boston, Massachusetts. The next decade will be an exciting time as we evolve our infrastructure to meet tomorrow’s needs and position our people to elevate their impact, their potential, and our shared success. Come grow your career with us!

We are recruiting to fill the position below:

Job Title: Supervisor, Service Delivery (North)

Job Identification: 1700
Location: Nigeria
Job Category: Operations
Organization: Ops - Field and Maintenance

Responsibilities

• To maintain operational requirements of all mechanical and electrical/air conditioning equipment in the region.
• To carry out on-site liaison with regional mechanical and electrical/air conditioning maintenance contractors.
• To prepare maintenance order/job instructions for regional mechanical and electrical/air-conditioning maintenance contractors.
• To carry out routine inspections of the entire mechanical and electrical air conditioning infrastructure installed in the region and take corrective actions to ensure effective and timely maintenance is done and that the equipment can last for recommended life time.
• As and when required attend to any network impacting issues and outage.
• Closely work with contractors to minimize interruption of services offered by ATC due to mechanical and electrical/air conditioning equipment failures.
• To constantly research, identify and implement processes as well as recommend tools required to enhance efficiencies of the regional mechanical and electrical/air conditioning equipment maintenance operations.
• Ensure that OPEX saving solutions comply to operation objective, within designated region.
• To monitor, measure, report and manage the Service Level Agreements (SLAs) KPIs with external mechanical and electrical/air conditioning suppliers/contractors and ensure value for money.
• To participate in the designing and revision of efficient & effective preventive maintenance routines and procedures within the mechanical and electrical/air conditioning maintenance function.
• Develop and maintain accurate records of all installed mechanical and electrical/air conditioning equipment.
• Routinely review the installed mechanical and electrical/air conditioning equipment and timely produce input to the swap-out plan for equipment that has outlived its usefulness.
• Compile and send through all the necessary operational and management reports for mechanical and electrical/air conditioning equipment contractor activities.
• To routinely check/review & verify all contractor invoices so that payments are made correctly against works executed.

Qualifications

• Degree Certificate in Mechanical or Electrical Engineering from a recognized Institution preferred
• At least 3 years’ experience Mechanical or Electrical/Air conditioning activities.
• At least 2 years’ experience in contractor supervision in a telecommunication or related industry preferred.

Application Closing Date
30th June, 2025.