GA Operations Officer at Smollan

Smollan - We are a global commerce solutions company. We work at the pivot point where retailer, brand owner and shopper intercept. We help our clients achieve faster and scalable growth through planning, executing, measuring and reporting on all aspects of commerce.

We are recruiting to fill the position below:

Job Title: GA Operations Officer

Location: Nigeria
Employment Type: Full-time

Job Summary

• To ensure organizational effectiveness through the maintenance and sustainability of operational systems and effective reporting to relevant stakeholders.

Key Responsibilities and Deliverables
Analysis and Reporting:

• Administer and action a structured schedule for all required reports
• Review operational reporting needs to ensure quality and accuracy
• Generate and analyze reports to identify anomalies or exceptions
• Provide feedback and support for improvements in reporting processes
• Assist in Time and Motion studies, including data consolidation and analysis
• Conduct operational data analysis as needed

Operational Systems:

• Maintain and update relevant databases
• Facilitate regular meetings to review systems and processes
• Recommend and communicate system enhancements
• Work collaboratively with system users and developers to resolve issues
• Perform system checks prior to deployment
• Assist with smooth implementation and roll-out of new software
• Provide user support and training as required
• Monitor system usage and escalate identified issues appropriately
• Maintain documentation on assurance checks and training activities
• Compile and submit audit reports, and implement recommended improvements

Call Cycle Administration:

• Receive and review call cycle plans from Operations
• Consider external factors when analyzing call cycle data
• Integrate route amendments from Operations into call cycle plans
• Maintain accurate geo-coding data for stores and homes
• Optimize call cycle routes for efficiency
• Conduct regular meetings to review and refine call cycle processes
• Communicate optimized routes to Operations and provide clarifications
• Enforce route compliance and address stoppages as needed
• Extract and distribute movement reports from the C-Track system

General Administration:

• Order equipment as needed
• Support Operations in managing equipment repairs and maintenance
• Share up-to-date information on relevant policies, processes, and procedures
• Conduct scheduled audits and ensure compliance
• Capture project-specific data with a focus on quality and accuracy

Job Requirements

• 2-3 years’ experience in a Business Support / analytical environment, preferably within FMCG||Essential / Minimum|0-5 years|
• Graduate / PG / Certification (Systems, MIS or BI tool)
• Attention to detail
• Result orientation
• Team Working
• Communication skills (verbal & written)
• Commitment to excellence
• Innovation & creativity
• Time management

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online