Retail Store Manager at the Home Emporium Luxury Store

The Home Emporium Luxury Store is a one-stop store for all your home/interior decorations, furniture, kitchen and bathroom accessories.

We are recruiting to fill the position below:

Job Title: Retail Store Manager

Location: Lekki, Lagos
Employment Type: Full-time

Responsibilities

• Responsible for the day-to-day running and management of the store
• Delivering excellent service to ensure high levels of customer satisfaction.
• Motivating the sales team to meet sales objectives by training and mentoring staff.
• Creating business strategies to attract new customers, expand store traffic, and enhance profitability.
• Responding to customer complaints and concerns in a professional manner.
• Ensuring store compliance with health and safety regulations.
• Preparing detailed reports on buying trends, customer requirements
• Monitoring inventory levels
• Addressing employee disputes, questions, and concerns.
• Ensuring all staff adhere to safety standards, company policies, and procedures.
• Ensuring the shop is adequately stocked, clean, and visually appealing.
• Motivating employees to reach sales goals and provide excellent customer service.
• Maintains floor discipline, decorum, and standard uniform code
• Taking responsibility for the space, aisle, stocks, and customers who are in the area proactively
• Accountable for team Productivity (man-hours utilized)

Requirements

• Candidates should possess a Bachelor's Degree qualification
• A minimum of 5 years’ experience working in a retail environment, ideally in a managerial role.
• Strong leadership and customer management abilities.
• Customer service-oriented with in-depth knowledge of basic business management processes.
• Excellent communication and interpersonal skills.
• Ability to remain calm in stressful situations.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should forward their CV to: hr@thehomeemporiumstore.com using "Retail Store Manager" as the subject of the mail.