Call Centre Agent (Customer Support & Sales) at a Leading Premium Mattresses and Sleep Solutions Company - Tezza Business Solutions Limited (2 Openings)

Tezza Business Solutions Limited - Our client is a leading Nigerian manufacturer of premium mattresses and sleep solutions, dedicated to enhancing sleep health through innovative products. With a commitment to quality, comfort, and customer satisfaction, they provide a range of orthopedic, memory foam, and luxury mattresses tailored to diverse sleep needs.

They are recruiting to fill the position below:

Job Title: Call Centre Agent (Customer Support & Sales)

Locations: Abuja and Lagos
Employment Type: Full-time (Onsite)

Job Overview

• As a Call Centre Agent, you’ll be the voice of Royal Rest, resolving customer inquiries and converting calls to sales through expert sleep advice.
• Top performers handle 70+ daily interactions with a 85% satisfaction rating.

Key Responsibilities
Customer Engagement (60%)

• Handle 50+ calls/day (inbound/outbound) via phone/WhatsApp
• Diagnose sleep needs to recommend mattresses (e.g., "For your back pain, our Royal Ortho...")
• Convert 20% of service calls to sales.

Issue Resolution:

• Resolve complaints (delays, warranty claims) within 24hrs
• Escalate complex cases using our internal system

Data & Compliance:

• Log 100% of interactions in CRM
• Adhere to 8-second pickup time SLA.

Qualifications

• 2+ years call centre experience (sales/support)
• Tech proficiency: CRM tools, Google Suite
• Typing speed: 35wpm+.

Preferred candidate:

• Background in retail/furniture sales
• Multilingual (Yoruba/Pidgin for local customers)
• Being active on social media with a positive handle is a plus.

Compensation & Perks

• Base Pay: N100,000 - N150,000 monthly
• Performance Bonus: Up to N30,000/month
• Sales Commission: 3% on converted calls
• Transport Allowance: N15,000/month.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online