Client Service / Project Manager at Oaklands & Johnson Limited

Oaklands and Johnson Limited is a leading full-service marketing communications agency with over two decades of proven expertise in delivering innovative, results-driven marketing and advertising solutions across diverse sectors in Nigeria and other African markets. Since our inception in 2003, Oaklands and Johnson has provided end-to-end marketing services including Creative & Media Production, Experiential Marketing & Brand Activation, Consumer & Trade Promotions, Digital & Social Media Engagement, POSMs Production & Retail Visibility Solutions, and Trade Channel Development. Our track record is backed by our partnership with both multinational and indigenous brands, helping them drive growth through consumer insight, creativity, and flawless execution.

We are recruiting to fill the position below:

Job Title: Client Service / Project Manager

Location: Lagos
Employment Type: Full-time

Job Description

• Proposals and activation mechanics development, including field implementation.
• Preparation of proposals and presentations.
• Prepare event and activation and other event-related proposals and budget.
• Execute activation and other related projects.
• Retention of clients and revenue maximization.
• Vendor management – activation buses, props etc
• Recruitment of competent teams for BTL activation and events - brand ambassadors, Ushers, Compere etc.
• Participates in strategy discussions in setting a bulls-eye target for clients and agency.
• Engage in proactive thoughts and generate new ideas for clients.
• Provide timely follow-up on all relevant inquiries.
• Manage both existing and new accounts with the same professionalism.
• Understanding clients' requirements and strategizing on how to meet clients' needs.
• Discuss alternative marketing, promotion, and communication strategies with the client.
• Ensure agency profitability.
• Training of BA's and communicating the brands' personality efficiently.
• Liaise with all internal departments, approved vendors, and service providers to ensure the smooth flow of all assigned projects.

KPI

• Ensure flawless BTL activations and events.
• Ensure the activation budget is accurate ensuring agency profitability.
• Must actively participate in brainstorming sessions.
• Ensure the agency exceeds client’s expectations on all projects.
• Ensure reports get to a client on time with zero error tolerance.
• Ensure all activations go smoothly and successfully.
• Ensure work is done within budget.
• Ensure safety of all field staff during activation.
• Ensure BAs are properly briefed and represent the brand effectively.
• Understand clients' objectives and collaborate with the marketing team to develop and implement effective marketing strategies.
• Provide regular updates to clients on project progress and results.
• Stay informed about industry trends and developments to provide valuable insights to clients.
• Working in partnership with the ATL, BTL, and Digital team, developing creative direction and experiential engagement ideas to meet clients' objectives.

Requirements / Experience

• HND / B.Sc Degree in Marketing, Business Administration or related field.
• 2 - 4 years relevant work experience.
• Proven experience in client service or account management roles.
• Strong leadership and team management skills.
• Exceptional communication and interpersonal skills.
• Problem-solving and conflict resolution abilities.
• Customer-centric mindset and a dedication to client satisfaction.
• Excellent organizational and time management skills.
• Networking skills
• Excellent analytical skills and the ability to do market research.
• Female candidates are advised to apply only.
• Experience working in an advertising agency is very key.

Remuneration
Very attractive with competitive benefits.

Application Closing Date
23rd July, 2025.

How to Apply
Interested & qualified candidates should send their CV to: careers@oaklandsandjohnson.com using Job Title as the subject of the email.

Note: Both Genders can apply.