Operations Steering Support (OPSS) Specialist at Hapag-Lloyd AG

Hapag-Lloyd - With a fleet of 258 modern container ships and a total transport capacity of 1.9 million TEU, Hapag-Lloyd is one of the world’s leading liner shipping companies. The Company has around 14,000 employees and 400 offices in 135 countries. Hapag-Lloyd has a container capacity of 2,9 million TEU – including one of the largest and most modern fleets of reefer containers. A total of 115 liner services worldwide ensure fast and reliable connections between more than 600 ports on all the continents. Hapag-Lloyd is one of the leading operators in the Transatlantic, Middle East, Latin America and Intra-America trades.

We are recruiting to fill the position below:

Job Title: Operations Steering Support (OPSS) Specialist

Job ID: 2006736
Location: Lagos, Nigeria
Employment Type: Full-time
Reports to: Area Operations Director

Position Overview

• As an Operations Steering Support (OPSS) Specialist, you will play a key role in supporting strategic and operational planning through insights into business performance, cost development, and forecasting.
• You are responsible for driving financial transparency, performance managing operational and cost KPIs, ensuring data integrity and data quality to provide a single source of truth on cost and KPI reporting as well as supporting leadership with data-driven decision-making in your Area.
• You work closely with regional OPSS, Area Operations and Finance, and QSC colleagues to ensure that Area performance is effectively planned, monitored, and continuously improved.

Key Responsibilities
Performance Management & Insights:

• Forecast key P&L elements on a monthly, quarterly, and annual basis for the Area.
• Translate business targets into operational KPIs per country/cluster.
• Calculate and analyze performance gaps against Budget, Plan, and Savings targets; follow up on corrective actions with stakeholders.
• Collect and analyze Area-specific operational data to support regional dashboards and scorecards.
• Influence decision making by providing forward looking, data driven analytics with actionable recommendations
• Provide insights to key stakeholders on cost developments and pro-actively answer questions that have not yet been asked
• Support rollout and embedding of an Operating System on performance management in Area and Region

Cost Transparency & Control:

• Support cost modeling and forecasting for the Area, working closely with QSC and Controlling.
• Responsible for creating and maintaining terminal-level cost sheets to improve visibility of cost drivers and data quality to support accurate cost accruals and overall cost picture.
• Performance manage operational leading indicators influencing the cost as well as being the visible driving force of performance managing the unit cost in your Area
• Collaborate on cost-saving initiatives, support accurate accruals, and ensure consistent cost categorization.

Data Management & Reporting:

• Act as a data steward in your Area – validate, test, define and ensure data quality for unit cost and KPI reporting.
• Collaborate with QSCs and Regional OPSS to ensure a unified “one set of numbers” approach.
• Contribute to a standardized KPI repository and assist in linking performance reporting to the budget process.
• Drive and share best practices to facilitate the continuous improvement mind set
• Own the data management of TRACO updates and explain deviations on unit cost

Planning & Budget Support:

• Provide input during forecasting and budgeting cycles, including challenge and validation of assumptions.
• Support tracking of cost and operational performance against budget with relevant stakeholders.
• Assist Area leadership with scenario analysis and planning for strategic initiatives.

Stakeholder Engagement & Execution Support:

• Be the source of energy within the area of responsibility, driving for team engagement and continuous improvement
• Liaise between Area, QSC, and Regional OPSS to ensure clear implementation of priorities.
• Engage with procurement and operations on savings plans and KPI alignment.
• Participate in regional workshops, training, and best-practice sharing initiatives.

Required Qualifications & Skills
Education & Experience:

• Bachelor’s Degree in Business, Finance, Economics, Engineering, or a related field.
• 2–5 years of relevant experience in planning, financial analysis, cost control, or operational reporting.
• Familiarity with SAP, Power BI, or Excel-based reporting is preferred. 

Key Competencies:

• Strong analytical mindset with a hands-on, execution-driven approach.
• Ability to synthesize data and derive actionable insights.
• Comfortable communicating with cross-functional teams and aligning diverse stakeholders.
• High levels of energy and empathy with a can-do attitude
• Structured, self-driven, and able to manage multiple streams of work.
• Passion for continuous improvement and process enhancement.

Why Join Us:

• Be a part of a global leader in the logistics industry.
• Opportunity to make a significant impact on our business in a rapidly growing region.
• Work with a diverse and talented team of professionals. 

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

• This role does not expand the scope of responsibilities but aims to enhance the value and consistency of existing tasks performed within OPSS
• We appreciate all applications; however, only shortlisted candidates will be contacted.