Account Management Officer at an Internet Service Provider - Willers Solutions Limited

Willers Solutions Limited - Our client, a reputable firm in the ISP sector, is recruiting to fill the position below:

Job Title: Account Management Officer

Location: Lekki, Lagos
Employment Type: Full Time

Summary

• The ideal candidate will be responsible for building and maintaining long-term relationships with clients, ensuring client satisfaction, managing account operations, and supporting business growth through upselling and retention initiatives.

Key Responsibilities

• Serve as the primary point of contact for assigned clients
• Develop and maintain strong, long-lasting client relationships
• Ensure the timely and successful delivery of solutions based on client objectives
• Coordinate with internal teams to meet customer expectations
• Conduct proactive client outreach and routine customer satisfaction surveys
• Identify opportunities for account growth through upselling and cross-selling
• Monitor and communicate the progress of monthly and quarterly initiatives to stakeholders
• Drive client retention and win-back strategies
• Resolve client issues and escalate where necessary
• Analyze client feedback and suggest areas for service improvement.

Requirements

• Bachelor’s Degree in Business Administration, Sales, or a relevant field
• Proven experience as an Account Manager, Key Account Manager, Sales Account Manager, or similar role
• Strong background in client relationship management and retention strategies
• Experience using CRM software (e.g., Salesforce, Zoho CRM, HubSpot) and MS Office (especially Excel)
• Ability to deliver client-focused solutions aligned with customer needs
• Excellent communication, negotiation, and presentation skills
• Strong multitasking and time-management skills
• High level of accuracy and attention to detail
• Confident in handling challenging client requests and difficult conversations
• Strong listening and interpersonal skills.

Salary
N200,000 - N250,000 monthly (plus Benefits).

Application Closing Date
4th July, 2025.

How to Apply
Interested and qualified candidates should send their CV to: resource@willerssolutions.com using “Account Management Officer” as the subject of the mail.