IT Support Officer at Uptitek Limited

Uptitek Limited is a leading software company specializing in the development and implementation of Enterprise Resource Planning (ERP) and Government Resource Planning (GRP) solutions. With a diverse portfolio of over 50 custom-built applications, we cater to the needs of businesses, governments, and other organizations worldwide.

At Uptitek, we take pride in our role as product owners, driving innovation and efficiency through cutting-edge software solutions. Our team of skilled developers and industry experts collaborate closely with clients to understand their unique requirements and deliver tailored solutions that streamline operations, enhance productivity, and drive growth.

We are recruiting to fill the position below:

Job Title: IT Support Officer

Location: Owerri, Imo
Employment Type: Full-time

Job Description

• Uptitek Limited is seeking a proactive and skilled IT Officer to join our dynamic team.
• The ideal candidate will be responsible for providing technical support to internal teams and clients, setting up and managing testing environments, and assisting clients in using Uptitek’s digital tools to build and maintain their websites.
• This role requires a client-focused mindset, strong problem-solving abilities, and a good understanding of web-based platforms and support systems.

Key Responsibilities

• Provide daily technical support to developers, staff, and customers.
• Set up and maintain development and testing environments.
• Assist customers and clients in building their website using Uptitek's tools.
• Handle customer IT-related inquiries and support in a timely and prompt manner.
• Provide remote or on-site assistance to clients using Uptitek's platforms and services.
• Conduct a demo session for the customer on Uptitek's Application and system.
• Maintain a support documentation system for client troubleshooting guides and FAQ.

Skills, Competence, and Other Requirements

• Excellent problem-solving and analytical skills.
• Ability to communicate technical concepts to non-technical users.
• Organized, detail-oriented, and able to multitask effectively.
• Must be a fast learner, adaptable, and willing to take on new challenges.
• Ability to work under pressure and with minimal supervision.
• High level of integrity, professionalism, and reliability.
• Willingness to occasionally work extended hours or weekends when necessary.

Salary
N40,000 - N50,000 Monthly.

Application Closing Date
14th July, 2025.

Method of Application
Interested and qualified candidates should forward their CV and Cover Letter to: contactus@uptitek.com using the Job Title as the subject of the mail.

Note: Only candidates residing in Owerri, Imo State will be considered.