Deck Sales Lead at Club Concierge (CC)

Club Concierge (CC) is an African travel and hospitality conglomerate specializing in packaged travel and resort destinations across Africa, Europe, and the Americas.

We are recruiting to fill the position below:

Job Title: Deck Sales Lead

Location: Lagos

Responsibilities
Sales Presentations and Demonstrations:

• Lead by example by conducting effective sales presentations to prospective clients, showcasing the benefits and features of the company’s products and services.
• Provide demonstrations and answer client questions to address concerns and objections.
• Mandatory Participation in sales meetings, regular training sessions, and professional development activities.

Closing Sales:

• Negotiate terms and close sales deals, ensuring that client needs and expectations are met.
• Prepare and process sales contracts and related documentation.

Client Relationship Management:

• Build and maintain strong relationships with clients to ensure customer satisfaction and repeat business.
• Follow up with clients post-sale to ensure they are satisfied with the product/service and address any issues or concerns.

Sales Strategy and Planning:

• Implement sales strategies provided by the senior management to achieve or exceed sales targets.
• Identity sales opportunities by communicating effectively to the Deck Team.
• Report trends (either positive or negative) to senior management for cohesive decisions and outlook in ensuring smooth operations.
• Project Individual deck monthly sales revenue while collaborating with the Head of Sales on how to achieve this effectively.
• Analyze market trends and competitor activities to identify opportunities for growth and effectively communicate with the senior management.
• Set clear sales goals and objectives for your sales team.

Team Leadership and Development:

• Mentor sales representatives to build a high-performing sales team.
• Conduct weekly performance evaluations and provide constructive feedback to senior management.
• Foster a positive, highly competitive and motivating work environment.
• Organize and lead daily pre-sales (motivation) and after-sales (applaud, correct, and train) meetings sessions.

Customer/Member Relationship Management:

• Develop and maintain strong relationships with key clients and prospects.
• Ensure high levels of customer and member satisfaction by addressing client needs and concerns promptly.
• Oversee the entire sales process, from telemarketing to closing deals within Individual deck parameters.

Performance Monitoring and Reporting:

• Monitor sales team performance and track Individual sales representatives and T.O.’s key performance indicators (KPIs).
• Prepare and present regular sales reports to senior management.
• Identify areas for improvement and implement corrective actions.

Collaboration and Coordination:

• Work closely with the telemarketing team to ensure quality leads, timely tours and feedback on customer-booker conversations (positive and negative).
• Coordinate with other departments such as Telemarketing, administration, Contracts, finance, and operations to ensure smooth sales support and processes.
• Represent the company at industry events, trade shows, and networking functions.

Compliance and Ethics:

• Ensure all sales activities comply with company policies, industry regulations, and ethical/honest standards.
• Promote a culture of integrity and ethical behavior within the sales team.

Requirements

• Candidates should possess a Bachelor's Degree with 2 - 5 years work experience.

Application Closing Date
15th July, 2025.