Pharmacy Fulfillment Associate at Pharmarun

Pharmarun is an on-demand platform providing fast and easy access to medication. We do this by finding, financing and delivering medication to users.

We are recruiting to fill the position below:

Job Title: Pharmacy Fulfillment Associate

Location: Lagos
Employment Type: Full-time

Job Description

• Pharmarun is seeking a proactive and organized Pharmacy Fulfillment Specialist to manage relationships with our partner pharmacies and ensure smooth and efficient order fulfillment.
• This role is essential to maintaining strong pharmacy partnerships and ensuring customer satisfaction by coordinating timely and accurate delivery of healthcare products.

Key Responsibilities

• Pharmacy Relationship Management: Serve as the primary point of contact for partner pharmacies, addressing inquiries, providing support, and ensuring satisfaction.
• Order Fulfillment Oversight: Coordinate with pharmacies to confirm order details, including pricing and availability, and ensure timely fulfillment of all requests.
• Customer Service for Pharmacies: Respond to pharmacy concerns, resolve order-related issues, and maintain positive communication to support long-term partnerships.
• Inventory Coordination: Collaborate with pharmacies to monitor stock levels, address stock-outs, and ensure accurate product listings on the Pharmarun platform.
• Performance Tracking: Analyze pharmacy performance metrics, including order turnaround time and fulfillment accuracy, and provide actionable feedback for improvement.
• Problem Resolution: Quickly identify and resolve fulfillment challenges, escalating issues as necessary to maintain service standards.
• Compliance Management: Ensure all pharmacy operations comply with relevant regulations and internal standards.

Qualifications

• Experience: 2+ years in pharmacy operations, supply chain management, or a customer service role in the healthcare sector.
• Education: Bachelor’s Degree in Pharmacy, Business Administration, or a related field.

Skills:

• Strong organizational and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Customer service expertise with a solution-oriented mindset.
• Proficiency in Microsoft Office and inventory/order management tools.

Attributes:

• Detail-oriented and highly organized.
• Strong interpersonal skills for managing pharmacy relationships.
• Proactive and adaptable in handling operational challenges.

Application Closing Date
Not Specified.