Operations Manager at an Upscale Restaurant - Trimm Solutions Limited

Trimm Solutions Limited - Our client is a dynamic and fast-growing Nigerian company focused on delivering premium hospitality, lifestyle, and investment solutions. With a reputation for excellence and innovation, the company operates within the highly competitive hospitality and entertainment industry, managing a portfolio that includes luxury restaurants, lounges, and lifestyle establishments across major cities.At the heart of the company’s operations is a commitment to offering exceptional customer experiences, world-class service standards, and operational efficiency.

The company’s latest venture is an upscale restaurant in Lagos, which reflects this vision and aims to set a new benchmark in fine dining and hospitality in Nigeria. The company continues to expand its footprint, driven by strong leadership, bold investments, and a passion for excellence that resonates with its customers, employees, and partners alike.

They are recruiting to fill the position below:

Job Title: Operations Manager

Location: Victoria Island, Lagos
Employment Type: Full-time

Job Summary

• The Operations Manager will oversee and coordinate the day-to-day operations of the Upscale Restaurant, ensuring service excellence, operational efficiency, and seamless collaboration across the kitchen, bar, and guest experience teams.
• This leadership role will work closely with the Head Chef, Beverage Manager, and other stakeholders to deliver a world-class dining experience in line with the company’s high standards.

Responsibilities

• Lead and manage the daily operations of the restaurant to ensure smooth and efficient service delivery.
• Drive service excellence, maintaining premium standards for guest satisfaction.
• Oversee staff performance, providing guidance, mentorship, and training to develop a high-performing team.
• Collaborate closely with the Head Chef and Beverage Manager to ensure harmony between food, beverage, and service functions.
• Ensure compliance with health, safety, and hygiene regulations at all times.
• Implement and monitor inventory, procurement, and cost control measures.
• Manage scheduling, payroll coordination, and staffing levels to match business demands.
• Resolve operational challenges and guest concerns promptly and professionally.
• Utilize technology (POS, reservation systems, inventory management tools) to streamline operations and enhance reporting accuracy.

Candidate Requirements

• Nationality: Nigerian
• Education: Minimum of a B.Sc. in Hospitality Management, Business Administration, or a related field
• Experience: Minimum of 10 years’ experience in the hospitality/restaurant industry, with at least 3 years managing a premium restaurant or 5-star hotel in Lagos
• Age: 30 years and above
• Gender: Open to both male and female candidates

Key Traits & Skills:

• Highly presentable, with charisma and a refined professional demeanor
• Assertive, proactive, and strategic-minded
• Excellent leadership, team management, and customer service abilities
• Strong crisis management and problem-solving skills
• Tech-savvy with experience in POS systems, inventory tools, and digital reservation platforms
• Committed to ongoing learning, open to training, and adaptable to evolving industry trends
• Regularly review and refine operational processes to support continuous improvement and innovation.

Salary
N600,000 - N1,200,000 / Month.

Application Closing Date
9th July, 2025.

Method of Application
Interested and qualified candidates should send their CV and a cover letter (highlighting relevant experience and suitability for the role) to: trimmrecruit@gmail.com using "Application for Operations Manager – Upscale Restaurant, Lagos" as the subject of the email.

Note: Only shortlisted candidates will be contacted for further stages of the recruitment process.