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Customer Experience Officer at Eye Foundation Hospital

Posted on Wed 02nd Jul, 2025 - hotnigerianjobs.com --- (0 comments)


Eye Foundation Hospital (Operated by Summit Healthcare Hospital Ltd) is the leading eye care hospital in Nigeria with a vision to eliminate avoidable blindness in Nigeria and Africa. For over three decades, we have been at the forefront of delivering excellent and quality eye care through a network of primary, secondary, and tertiary eye care centers across Nigeria. We are a one-stop-shop for eye care with a wide range of comprehensive services of international standards offered by well-trained professionals with state-of-the-art equipment and environment. Renowned for our unwavering dedication and commitment to quality, we take pride in our esteemed reputation as a trusted and reputable healthcare institution.

We are recruiting to fill the position below:

Job Title: Customer Experience Officer

Location: Ikeja, Lagos
Employment Type: Full-time

Job Summary

  • A Customer Experience Officer performs informational and service-related duties on behalf of the hospital
  • The Customer Experience Officer's responsibilities include answering phone calls, resolving patient queries regarding medical care, and directing patients to the proper resources for further assistance with their issues.

Responsibilities

  • Providing help and advice to customers using the organization’s products or services.
  • Communicating promptly, and courteously with customers by telephone, email, letter, and face to face.
  • Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by other units.
  • Conduct customer experience surveys.
  • Producing written information for customers, often involving the use of computer packages/software.
  • Preparation of monthly report.
  • Coordinating feedback or complaints procedures for customers using the Patient Satisfaction survey.
  • Improving customer service procedures, policies, and standards for the organization.
  • Meeting with other managers to discuss possible improvements to customer service;
  • Learning about the organization’s products or services and keeping up to date with changes;
  • Provide pricing and service delivery information
  • Direct requests and unresolved issues to the designated resource
  • Record details of inquiries, comments, complaints, and actions taken.
  • Communicate and coordinate with internal departments
  • Follow up on customer interactions
  • Provide feedback on the efficiency of the customer service process
  • Assisting in preparing correspondence to be sent out to clients.
  • Work with other hospital managers on initiatives to improve efficiency and ensure quality delivery of healthcare services to patients.
  • Any other duties assigned from time to time.

Qualifications

  • A Bachelor's Degree in Mass Communication / English / Social Sciences
  • A minimum of 2 years experience in a similar role is required
  • Experience in the healthcare sector is an added advantage.
  • Must have completed NYSC.

Skills and Competencies:

  • Expert-level written and verbal communication skills.
  • Attention to Detail.
  • Ability to work with minimal supervision
  • Ability to work under pressure
  • Empathy
  • Accurate
  • Quick to learn.

Core Values:

  • Accountability
  • Resourcefulness
  • Ethics
  • Flexibility
  • Respectful Engagement
  • Empathy.

Application Closing Date
15th July, 2025.

Method of Application
Interested and qualified candidates should send their CVs to: careers@eyefoundationhospital.com using the Job Title as the subject of the mail.


  

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