Product Development Manager at Interswitch Group

Interswitch is an Africa-focused integrated digital payments and commerce company that facilitates the electronic circulation of money as well as the exchange of value between individuals and organisations on a timely and consistent basis. We started operations in 2002 as a transaction switching and electronic payments processing, and have progressively evolved into an integrated payment services company, building and managing payment infrastructure as well as delivering innovative payment products and transactional services throughout the African continent. At Interswitch, we offer unique career opportunities for individuals capable of playing key roles and adding value in an innovative and fun environment.

We are recruiting to fill the position below:

Job Title: Product Development Manager

Location: Lagos

Job Purpose

• Oversee directly the whole product development life cycle from conceptualisation to prototyping until it is ready for delivery to customers.
• To grow market share, defend existing relationships and cultivate new business opportunities to meet the Revenue expectations of the company.
• Plan, direct, or coordinate the actual distribution or movement of a product or service to the customer.
• Coordinate sales distribution by establishing sales territories, quotas, and goals and establish training programs for sales representatives.
• Analyse sales statistics gathered by staff to determine sales potential and inventory requirements, and monitor the preferences of customers

Responsibilities
Product Development:

• Takes the lead on researching, assessing, and coordinating a new product’s initial build.
• Oversees the introduction of new products to customers.
• Defines product rollout plans and coordinates with internal teams like product marketing.
• Performs new product demos as required.
• Provides technical pre-sales assistance to the sales team when needed.
• Monitors the technical development of new products, collaborating with Engineering, Product Management, and other teams within an Agile framework.
• Conducts high-level monitoring and management of products in development in collaboration with the Product Management team.

Business Development:

• Provides excellent, customer-focused business management activities for designated customers and products:
• Develops and maintains strong relationships with key customers utilising Interswitch products.
• Proactively seeks customer feedback and ensures issues are escalated and resolved promptly.
• Responds to customer requests for advice on switching and Processing queries.
• Assists in producing business case documents for new product or service offerings.
• Develops proposals for RFPs, delivers presentations, and conducts meetings with clients and external stakeholders.
• Supports transition from project completion to transaction generation for newly acquired businesses.
• Defines and sets sales targets for the unit/team.
• Monitors team activities to ensure sales and service targets are achieved:
• Analyses sales performance and develops tactical plans to close gaps.
• Communicates customer requirements to Operations and Project teams to ensure successful delivery.
• Ensures compliance with internal business development processes and tools (e.g., CRM usage).
• Draft MOUs, NDAs, SLAs, and OLAs for review and submission to Legal.
• Reviews legal documentation with prospective partners or customers to support sales closure and business development.

Product Management:

• Manages relationships with service providers, banks, aggregators, and strategic partners to enhance Interswitch’s payment processing offerings.
• Develops business value propositions for processing solutions.
• Expands the business into new customer and market segments in line with company strategy.
• Tracks business performance using defined KPIs and monitors market share.
• Leads the creation, development, deployment, and adoption of new products.
• Participates in Agile practices, including scrum sessions, PI planning, and initiative ratings.
• Produces business case documents to support product or service development.
• Conducts internal and external product training sessions.
• Supports transition to transaction generation for newly acquired customers in collaboration with cross-functional teams.
• Communicates customer requirements clearly to Product, Operations, and Project teams, ensuring delivery meets contractual terms.
• Supports financial statement preparation and forecasting.

Market Research:

• Conducts market research and analysis, monitoring external and internal trends to support new segment development.
• Supports the development of evaluation processes for customer feedback and shares insights to aid product development.
• Keeps up to date with innovations and trends in payment technologies, practices, and operations.

Account Management:

• Gathers customer feedback to drive product and service improvements.
• Conducts post-sales engagement by visiting customers to enhance the service experience.
• Builds meaningful, long-term relationships with customers.

Competitor Analysis:

• Analyses competitor activities, including pricing, local market experience, alliances, and innovation.
• Maintains up-to-date competitor intelligence for the division.
• Organises and facilitates quarterly competitor analysis reviews.

Operational / Administrative Responsibilities:

• Carries out operational or administrative tasks as may be required.

Educational Qualification and Experience

• Candidates should possess a good First Degree in relevant field / discipline
• Minimum of 5 years’ experience in a relevant field.

Professional Qualification(s):

• Business certification, Sales certification, Business Analysis certification, Product Management Certification, and Project Management certification are advantages.

Application Closing Date
Not Specified.