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Waitress at on the run Restaurant - Ivee Consulting Limited

Posted on Wed 02nd Jul, 2025 - hotnigerianjobs.com --- (0 comments)


vee Consulting Limited - Our client, on the run restaurant, is recruiting to fill the position below:

Job Title: Waitress

Location: Chevron, Lagos
Employment Type: Full-time
Restaurant: On the run restaurant

Job Description

  • The Server is to deliver exceptional customer service, ensuring a memorable dining experience, and contributing to the success of the establishment. Servers are responsible for taking orders, serving food and beverages, and maintaining a positive atmosphere for guests.

Key Responsibilities
Customer Service:

  • Greet and welcome guests, providing a warm and friendly atmosphere.
  • Take food and drink orders accurately, catering to guest preferences and dietary restrictions. Offer menu recommendations and answer customer inquiries.

Order Fulfillment:

  • Place orders with the kitchen and bar, ensuring prompt and accurate service.
  • Deliver food and beverages to tables, following established service procedures.

Table Maintenance:

  • Set up tables, maintain cleanliness, and ensure they are properly arranged.
  • Clear tables and reset them for the next guests.

Payment Handling:

  • Present checks to guests, process payments accurately, and return change or receipts.
  • Handle cash, credit card transactions, and provide excellent attention to detail in billing.

Communication and Coordination:

  • Coordinate with kitchen and bar staff for order delivery and timing.
  • Communicate customer requests or concerns to the management.

Upselling and Promotion:

  • Promote daily specials, drinks, and menu items to increase sales.
  • Encourage dessert or additional item sales.

Customer Relations:

  • Build rapport with customers, making them feel valued and appreciated. Address customer feedback, concerns, and complaints professionally.
  • Cleanliness and Hygiene - Maintain a clean and organized work area. Adhere to food safety and hygiene standards.

Key Performance Indicators (KPIs)

  • Guest Satisfaction: Measure customer satisfaction through feedback, reviews, and ratings.
  • Table Turnover: Efficiently manage table turnover without
  • compromising service quality.
  • Order Accuracy: Ensure accurate order taking and delivery.
  • Upselling Success: Track the success of upselling and promoting specials.

Requirements

  • Interested candidates should possess a minimum of FLSC qualification
  • Previous experience as a server in a lounge/restaurant setting is preferred. (2 years)
  • Knowledge of food and beverage items and preparation methods.
  • Excellent customer service and communication skills.
  • Ability to work in a fast-paced environment and manage multiple tables.
  • Attention to detail and order accuracy.
  • Basic math skills for bill calculation and payment handling.
  • Professional appearance and positive attitude.
  • Knowledge of food safety and hygiene practices.
  • Team player and willingness to collaborate with kitchen and bar staff.
  • Timeliness: Measure service speed through ticket times and customer feedback.
  • Payment Accuracy: Monitor the accuracy of bills and payments.

Application Closing Date
17th July, 2025.

How to Apply
Interested and qualified candidates should send their Resume to: consultingivee@gmail.com using the Job Title as the subject of the email.
 


  

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