Employee Service Supervisor at Khenpro Global Services

Khenpro Global Services is a human capital organization based in Lagos, Nigeria. We provide human resources services to various clients in different sectors. Our Recruitment and Outsourcing Services have helped improve the efficiency and effectiveness of our clients' service delivery. Our main focus is to enhance client organizations by providing quality services on various aspects of their human resources, allowing the organization to focus on its core issues.

We are recruiting to fill the position below:

Job Title: Employee Service Supervisor

Location: Ikeja, Lagos
Employment Type: Full-time

Job Summary

• The Employee Services Supervisor will manage all employee-related support services in a retail pharmacy setting, ensuring efficient HR operations across multiple pharmacy locations.
• This includes supervising onboarding, documentation, benefits administration, welfare initiatives, and employee queries while ensuring compliance with labor regulations and internal policies.
• The role also supports a healthy workplace culture among pharmacists, technicians, and front-end staff.

Responsibilities

• Oversee onboarding and orientation processes for new pharmacy staff, including pharmacists, pharmacy technicians, and retail assistants.
• Serve as the first point of contact for employee inquiries regarding HR policies, benefits, payroll issues, and leave management.
• Maintain up-to-date personnel files and ensure accurate entry of staff data in HR systems.
• Monitor attendance, lateness, and leave trends; escalate discrepancies to HR or relevant line managers.
• Ensure proper offboarding procedures are followed, including exit interviews and clearance documentation.
• Coordinate the administration of employee benefits such as medical insurance, professional license reimbursements, and statutory contributions.
• Support employee engagement and welfare programs tailored to the pharmacy environment.
• Track professional licensing and certification compliance for pharmacists and technicians.
• Supervise HR support staff across multiple pharmacy branches to ensure standard processes are followed.
• Assist in resolving minor employee grievances or escalating issues to HR leadership when required.

Requirements

• Education: Bachelor’s Degree in Human Resource Management, Business Administration, or related field.

• Experience: Minimum of 3 - 5 years in an HR support or employee services role, with at least 1-2 years in a supervisory capacity. Experience in a retail pharmacy or healthcare-related business is preferred.

Skills:

• Excellent interpersonal and problem-solving skills.
• Strong organizational and communication abilities.
• Ability to maintain confidentiality and demonstrate professional ethics.

Salary
N200,000 Monthly.

Application Closing Date
31st July, 2025.