School Call and Communication Coordinator at Bretty Consultancy Services

Bretty Consultancy Services, an HR and Business consultancy firm, is recruiting to fill the following position below:

Job Title: School Call and Communication Coordinator

Location: Abuja (FCT) 
Employment Type: Full-time
Start Date: Immediately

Job Summary

• Are you organized, proactive, and passionate about communication?
• Do you have a friendly phone voice and know how to manage WhatsApp messages like a pro?
• Join our team as a School Call and Communication Coordinator!

Role Summary

• We’re looking for someone who will be the voice and ears of our school on the phone, email, and WhatsApp.
• Your main responsibility will be to manage all incoming and outgoing communication from parents, prospective families, vendors, and the community—and most importantly, follow up!

Key Responsibilities

• Answer all incoming phone calls promptly and professionally.
• Return missed calls within the same day.
• Keep a daily Call and Inquiry Log to track every caller and inquiry.
• Monitor and manage all school WhatsApp messages.
• Respond to WhatsApp inquiries or direct them to the right department.
• Follow up on all incomplete inquiries—calls, WhatsApp messages, and emails.
• Track and follow up with all parents or prospects who requested forms, admission information, or school brochures.
• Follow up with individuals who started but did not complete the inquiry forms or application forms.
• Ensure all email inquiries receive a timely response or follow-up.
• Escalate urgent or sensitive matters to the Head of School or relevant departments.

Requirements

• Candidates should possess a Bachelor's Degree
• Previous experience in school administration, customer service, or front desk roles (preferred but not required).
• Excellent communication skills (spoken and written).
• Friendly, patient, and professional attitude at all times.
• Organized and able to track large volumes of inquiries.
• Familiar with phone etiquette, WhatsApp Business, and professional email communication.
• Good follow-up skills—nothing falls through the cracks!

Why Join Us?

• You’ll play a key role in shaping the school’s first impression and ensuring parents and prospects get the attention and information they need.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV and a short cover letter to: brettyconsultancyservices@gmail.com using "Call and Communication Coordinator Application" as the subject of the email.