Customer Relationship Officer at Ascentech Services Limited - Oyo

Ascentech Services Limited is a full-fledged Human Resource Solution Provider incorporated in 2013 with its Head Office in Lagos, Nigeria. We are committed to forging long-term partnerships with our clients by creating and delivering robust and flexible services that address the changing needs of their business.

We are recruiting to fill the position below:

Job Title: Customer Relationship Officer

Location: Ibadan, Oyo
Employment Type: Full-time

Job Summary

• We are seeking a passionate and result-oriented Customer Relationship Officer to join our team in Ibadan.
• The ideal candidate will be responsible for building and maintaining strong relationships with clients, resolving issues efficiently, and enhancing customer satisfaction and loyalty.

Key Responsibilities

• Serve as the primary point of contact for customer inquiries, concerns, and feedback.
• Build and maintain strong, long-lasting client relationships.
• Respond promptly to customer complaints and ensure resolution within agreed timelines.
• Conduct regular follow-ups with customers to ensure satisfaction and identify upsell opportunities.
• Maintain accurate records of customer interactions, transactions, feedback, and complaints.
• Assist in onboarding new clients and ensuring smooth transitions.
• Collaborate with sales and operations teams to meet customer expectations.
• Analyze customer behavior and trends to recommend improvements in service delivery.
• Provide reports and insights to management on customer needs and satisfaction levels.

Requirements & Qualifications

• Bachelor's Degree in Business Administration, Marketing, or related field.
• Minimum of 1–2 years of proven experience in customer service, client support, or relationship management.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Good knowledge of CRM tools and Microsoft Office (Excel, Word, Outlook).
• Customer-centric mindset with a positive and professional attitude.
• Must reside in Ibadan or be willing to relocate.

Salary
N150,000 Net Monthly.

Application Closing Date
31st August, 2025.