Store Manager at a Fashion Firm - HR-Aid Consults

HR-Aid Consults - Our client, a fashion firm, is recruiting suitably qualified candidates to fill the position below:

Job Title: Store Manager

Location: Ikoyi, Lagos
Employment Type: Full-time, Onsite
Work Schedule: Tuesday – Sunday

Job Summary

• In this role, The Store Manager will be responsible for overseeing the daily operations of the store, making sure it runs smoothly and effectively.

Responsibilities

• Assist the leadership team, ensuring the store is always on target to achieve the set financial targets
• Monitor team sales targets & other metrics, provide feedback and analysis to the leadership team
• Manage team and resources to maximize sales, traffic flow, and customer engagement
• Manage the sales floor with agility, changing direction & continuously improving based on key indicators and lessons learned
• Lead the team by example in the ability to build and maintain relationships with clients
• Model and supervise the selling environment, providing consistent coaching on sales, product and client training in order to ensure the highest level of customer service and sales
• Ensure disciplined control of resources.
• Lead by example; train, guide and coach the sales team staff on styling, selling & service skills, driving them to create transformational customer experiences & exceed sales targets.
• Customize the customer experience for different segments and demographics
• Maintain a “One Company” perspective on company policies such as: refunds, returns, alterations etc. that are critical to a positive customer experience
• Handle all complaints and ensure total customer satisfaction
• Demonstrate a strong use of selling skills and an ability to drive personal sales, building store clientele
• Ensure visual merchandising and maintenance standards are met at all times.
• Ensure proper execution of store opening and closing procedures
• Accurately process all POS transactions, capture of customer information, and inventory functions such as receiving of inventory, transfers, repairs, damages, etc. to maintain the integrity of the inventory
• Adhere to all policies and procedures with a focus on loss prevention and operational excellence
• Take ownership for maintaining a high standard of store maintenance including daily cleaning, exterior store maintenance, furniture, fixtures, upholstered items, lighting, etc.
• Ensure store has all the necessary supplies at all times (e.g., shopping bags, wrapping tissue, POS receipt rolls etc. toiletries printing paper, etc.)
• Manage team in a strategic, business focused manner, ensuring effective scheduling around peak periods and key events
• Understand the importance of efficient store operations & support the leadership team in achieving this
• Ensure full adhere to all operational procedures
• Ensure strong partnership with the leadership team to ensure alignment & timely two-way communication
• Hold daily team meetings to review individual sales goals, and other key performance indicators.
• Lead by example and model behavior that reflects the company’s core values
• Appropriately manage conflict and take ownership for your part in the team dynamic
• Assist the leadership team to manage overall team performance & growth
• Hold people accountable to a high standard of excellence
• Recognize contribution of others and celebrate success
• Motivate the team on achievement of sales plans & personal sales goals
• Foster team’s ongoing growth & development through both training & on-the-job learning
• Manage performance, handle issues & resolve conflict in a calm, objective & fact-based manner
• Assist in recruitment, selection and on-boarding of store staff
• Contribute to a positive atmosphere that is fun, professional, productive, and team oriented providing clear feedback and regular coaching
• Display a strong commitment to self-development and growth.
• Understand and communicate the brand aesthetic, brand philosophy and lifestyle to the associates and the customer
• Emulate the brand aesthetic & embody a strong sense of fashion sensibility and an enthusiastic attitude
• Assist the leadership team, taking ownership for maintaining the brand aesthetic across all touch points including team physical presentation- dress code, visual standards, maintenance and merchandising to create a fully branded environment.
• Assist the leadership in continuous monitoring of actual expenditures to be within budget.
• Understand that safety paramount and ensure that the team complies with all safety guidelines
• Ensure that the team understands and can execute emergency operating procedures
• Give daily/weekly sales reports to the Sales Manager.
• Perform other duties as assigned.

Qualifications

• B.Sc. in Business Administration, Marketing or relevant field.
• Minimum of 4 years’ experience in a similar role.

Requirements:

• Strong understanding of the fashion industry
• Proficiency in Microsoft Office and retail operating software
• Good at basic arithmetic.
• Strong organization and time management skills
• Proactive with a sense of self-direction
• Strong written and oral communication
• Excellent interpersonal skills
• Good leadership skills
• Good commercial awareness
• Ability to navigate stressful situations.
• Must be willing to take initiative, work autonomously, and tackle complex situations
• Ability to work well under pressure
• Able to use discretionary judgment and make solid decisions
• Must have a can-do attitude and the ability to drive oneself to meet external and internal deadlines.

Salary
N400,000 - N600,000 Monthly.

Application Closing Date
10th July, 2025.

How to Apply
Interested and qualified candidates should send their CV to: ada@hr-aidconsults.com using the job title as the subject of the mail.