Sub Category

Trainee / Graduate Jobs

Administrative Jobs in Nigeria

Advertising Jobs Nigeria

Accounting Jobs in Nigeria

Auditing Jobs Nigeria

Arts Jobs in Nigeria

Android / IOS Developer Jobs

Agriculture Jobs in Nigeria

Architecture Jobs in Nigeria

Aviation Jobs in Nigeria

Automobile Jobs in Nigeria

Banking Jobs in Nigeria

Computer & InfoTech Jobs

Computer / IT Support Jobs

Customer Service Jobs

Civil Engineering Jobs

Cook / Chef Jobs

Database Jobs in Nigeria

Driving / Dispatch Rider Jobs

Education Jobs for Nigerians

Real Estate Jobs

Electrical/Electronics Jobs

Engineering Jobs in Nigeria

Facility Mgt Jobs in Nigeria

Finance Jobs in Nigeria

Front Desk Jobs in Nigeria

Geology Jobs

Government Jobs in Nigeria-

Graphics Design Jobs

Hospitality Jobs in Nigeria

Hotel Jobs in Nigeria

HR Jobs in Nigeria

Industrial Attachment (Internship)

Insurance Jobs in Nigeria

Journalism / Content Writing Jobs

Law Enforcement / Security Jobs

Lecturing Jobs in Nigeria

Law / Legal Jobs in Nigeria

Linux & Unix Jobs Nigeria

Marketing & Sales Jobs

Maritime & Shipping Jobs

Medical & Healthcare Jobs

Military Jobs in Nigeria

Computer Networking Jobs

NGO Jobs in Nigeria

Oil & Gas Jobs in Nigeria

Oracle Jobs in Nigeria

Personal Assistant Jobs

PHP & MySQL Jobs in Nigeria

Physician / Medical Officer Jobs

Public Relation Jobs

Programming / Software Jobs

Pri/Sec Sch Teaching Jobs

Real Estate Jobs in Nigeria

Remote / Work-at-home Jobs

Research Jobs in Nigeria

Safety & Health Jobs

Secretarial Jobs in Nigeria

Security Jobs in Nigeria

Sales Jobs

Shipping & Maritime Jobs

Student Jobs in Nigeria

Software Developer Jobs

System Admin Jobs in Nigeria

Teaching Jobs in Nigeria

Telecommunication Jobs

Semi-skilled / Factory Work

Volunteer Jobs Nigeria

Web Developer Jobs Nigeria

Web Designer / Frontend / UI Jobs


Job Filter

Get Latest Nigerian Jobs Alert!
Enter your email below.








  
          Popular Jobs
Quicky Chillis Restaurant Job Recruitment (3 Positions)

Natafamdavid Consulting Nigeria Limited Job Recruitment (6 Positions)

Federal Polytechnic, Nasarawa Massive Job Recruitment For Academic & Non-Academic (153 Positions)

Urielsprout Limited Job Recruitment (6 Positions)

Binary Consulting Limited Job Recruitment (3 Positions)

Polaris Digitech Limited Job Recruitment (7 Positions)

Federal Polytechnic, Nasarawa Academic Job Recruitment (68 Positions) - PART 2

Federal Polytechnic, Nasarawa Non Academic Job Recruitment (18 Positions)

Federal Polytechnic, Nasarawa Academic Job Recruitment (67 Positions) - PART 1

Slum2School Africa Job Recruitment (4 Positions)

Yuana Terrain Limited Job Recruitment (3 Positions)

Federal Polytechnic, Ilaro Academic & Non-Academic Job Recruitment (12 Positions)

Hilton Worldwide Job Recruitment (4 Positions)

Bakangizo Pharmacy and Stores Job Recruitment (6 Positions)

Seven-Up Bottling Company Limited Job Recruitment (6 Positions)

Ekklesiyar Yan'uwa a Nigeria (EYN Project) Job Recruitment (3 Positions)

Transsion Holdings Job Recruitment (3 Positions)

Pyfinest Resources Entry Level & Exp. Job Recruitment (3 Postions)

Premiere Urgence Internationale (PUI) Job Recruitment (3 Positions)

MKH Properties Limited Job Recruitment (3 Positions)

LDD Consulting Internship and Exp Job Recruitment (3 Positions)

Zipline Nigeria Job Recruitment (3 Positions)

Verstand Resources Limited Job Recruitment (3 Positions)

Agriarche Limited Internship & Exp. Job Recruitment (3 Positions)

Venmac Resources Limited Job Recruitment (32 Positions)

Malaria Consortium Job Recruitment (14 Positions)

Medecins Sans Frontieres (MSF) Job Recruitment (11 Positions)

Bafashion.shop Job Recruitment (5 Positions)

Catalyst Path Consulting Graduate & Exp. Job Recruitment (18 Positions)

Chilis Restaurant Job Recritment (3 Positions)

SKLD Integrated Services Job Recruitment (10 Positions)

Alan & Grant Job Recruitment (19 Positions)

Rosabon Financial Services (RFS) Limited Job Recruitment (8 Positions)

First Bank of Nigeria Limited (FirstBank) Job Recruitment (4 Positions)

ACE Real Estates Development Limited Job Recruitment (5 Positions)

Castel Resources Consultancy Limited Job Recruitment (7 Positions)

Flour Mills of Nigeria Plc Job Recruitment (10 Positions)

5thWall Consulting Job Recruitment (9 Positions)

Kelvix Consult Job Recruitment (3 Positions)

Stella Maris Schools Job Recruitment (5 Positions)

Underline Solutions Consulting Job Recruitment (4 Positions)

Flexolution NG Job Recruitment (3 Positions)

Aeneas Alliance Nigeria Limited Graduate Trainee & Exp Job Recruitment (8 Positions)

Skache Intergrated Services Limited Job Recruitment (3 Positions)

Lucky Fibres Limited Job Recruitment (5 Positions)

Applied Engineering Technology Initiative (AETI) Nigeria Limited Job Recruitment (3 Positions)

Premium Human Resource Solution Job Recruitment (7 Positions)

University of Benin (UNIBEN) Massive Graduate & Exp. Job Recruitment For Academic & Non-Academic (361 Positions)

May & Baker Nigeria Plc Job Recruitment (3 Positions)

Resource Intermediaries Limited (RIL) Job Recruitment (11 Positions)


Cluster Customer Service Manager at Fairmoney Microfinance Bank

Posted on Thu 03rd Jul, 2025 - hotnigerianjobs.com --- (0 comments)


FairMoney is building the leading mobile bank for emerging markets. We started with a digital microcredit application on Android, and currently roll out additional financial services (current account, savings, debit card) while expanding the product to Western Africa and South-East Asia.

We are recruiting to fill the position below:

Job Title: Cluster Customer Service Manager

Location: Lagos
Employmnt Type: Full Time

Role and Responsibilities

  • Direct and manage all the customer service activities
  • Direct, manage and monitor the overall performance of the customer services team
  • Effective liaison, support and assistance between customer services department and rest of organisation
  • Maintain and improve mechanisms for surveying and measuring customer satisfaction and disseminate feedback to the appropriate internal entities
  • Utilise CRM system to manage the functions of receiving, assessing, analysing, resolving and documenting customers’ issues and complaints in accordance with agreed requirements
  • Development of plans for customer services activities to include customer management to achieve satisfaction targets
  • Support to all other departments with customer service and related issues
  • Subject to agreed criteria, recruitment, training, set action and targets, appraise and manage performance, development, coaching and general support of all team members to ensure targets are met
  • Reporting (content and format as agreed) on a monthly basis or as otherwise required
  • Developing plans for team activities to include strategy to achieve agreed targets
  • Delegate authority and responsibility to team with supervision, accountability and review
  • Manage and maintain contact with internal and external client/customers for feedback and to obtain client/customer satisfaction information
  • Set an example for team members of commitment, customer service knowledge, work ethics and habits and personal character
  • Maintain accurate customer service records
  • Control expenses to meet budgetary controls
  • Adhere to all organisation policies and procedures
  • Interact and co-operate with all members of the organisation, its suppliers and clients/customers.

Requirements

  • 10 years experience in a similar role within a dynamic, technology led business
  • Experienced in leading multiple customer facing teams
  • Adaptable management style in order to get results and help individuals achieve their full potential Experience of driving change initiatives in a service based environment
  • Demonstrable leadership & change management skills
  • Ability to influence others to get results; including using appropriate standards of business communication (written/verbal)
  • Ability to plan and organise a sizable workload Effective interpersonal skills – including approachability to all levels of internal/external contacts
  • Evidence of working at senior level within a growing business
  • Ability to work both strategically and operationally.
  • Capable of visioning future workable solutions as well as a willingness to roll your sleeves up and get involved in day to day operations
  • Strong interest in improving the knowledge & skills of others
  • Excited by the Internet and emerging technologies
  • Adaptable and able to grow with the business.

Benefits

  • Private Health Insurance
  • Pension Plan
  • Training & Development

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Recruitment Process

  • A screening call with the Recruiter for 30 minutes.
  • Technical interview with the hiring manager for 45-60 minutes.
  • Final Interview with Head of Operations 45-60 minutes.

  

Comments (0)


Post a Comment
Name: *
Email: *
Comment: *