Initiative Lead - Bills & Services at Kolomoni Microfinance Bank

Kolomoni Microfinance Bank is a financial services provider committed to providing customers with unparalleled access to smart, personalized, and convenient banking experiences.

We are recruiting to fill the position below:

Job Title: Initiative Lead – Bills & Services

Location: Ibadan, Oyo
Employment Type: Full-time

Job Purpose

• The Initiative Lead – Bills & Services is responsible for owning and expanding Kolomoni’s value-added services portfolio, including airtime top-up, data bundles, TV subscriptions, electricity payments, tolling, education fees, government remittances, and partner integrations such as airtime-to-cash.
• This role leads the product strategy, partnership sourcing, technical integration, and customer experience design for all service-based transactions, across Mobile, USSD, Chatbot, and Corporate platforms.

Key Responsibilities
Product Strategy & Roadmap Ownership:

• Own the roadmap for Kolomoni’s bills, utilities, and third-party service offerings.
• Define product expansion goals: local utility coverage, government service integration, agent-accessible payments.
• Prioritize features, flows, and pricing models to drive usage and margins.
• Direct integration to builders and service providers

Service Partnership Development:

• Source and manage direct integrations with service providers, aggregators (e.g., VTpass, Seamfix, iRecharge, Remita).
• Lead contract negotiations, SLA setup, onboarding, and revenue sharing agreements.
• Manage compliance with provider onboarding standards and uptime SLAs.

Cross-Channel Enablement:

• Work with Channel Managers to ensure every bill/service is accessible and optimized on:
  • Mobile Apps (UX/UI)
  • USSD (*5250# short code trees)
  • Chatbot (WhatsApp, Telegram)
  • Corporate portal (bulk payments for SMEs, NGOs, Core Banking Association, schools)
• Support embedded services in agent and API partner networks.

Pricing, Margins, & Performance Optimization:

• Define markups, discounts, referral incentives, and cashback structures.
• Optimize service transaction success rates, especially on high-volume services (e.g., airtime, power).
• Regularly benchmark pricing and uptime against competitor offerings.

Operational Support & Compliance:

• Ensure automated and manual reconciliation systems are accurate, timely, and auditable.
• Collaborate with Risk, Legal, and Compliance teams to monitor fraud and ensure regulatory alignment (especially on sensitive services like taxes, education, and tolling).
• Maintain clear reporting with finance on float movements, commissions, and service remittances.

Required Qualification and Competencies

• Bachelor’s Degree in Computer Science, Information Technology, Business Administration, Statistic or related field.
• 1 - 3 years of experience (preferably in fintech or banking).

Skills:

• Strong commercial acumen and negotiation skills for working with third-party providers.
• Experience with service aggregators, billers, and electronic payment infrastructure in Nigeria.
• Familiarity with agent networks, merchant payments, and P2P service distribution models.

Application Closing Date
1st August, 2025.