Relationship Officer at SavingsBox

SavingsBox Multipurpose Cooperative Society is a rapidly growing cooperative dedicated to empowering its members through accessible savings, investments, and loan products. Our cooperative model pools member savings and investment funds to provide vital credit, creating a virtuous cycle of financial empowerment.

We are recruiting to fill the position below:

Job Title: Relationship Officer

Location: Abuja (FCT) 

Job Summary

• We are looking for enthusiastic and member-focused Relationship Officers to be the face of SavingsBox Multipurpose Cooperative Society.
• You will be responsible for acquiring new members, fostering strong relationships with our existing community, and ensuring they fully utilize the range of our financial products and services.
• If you are passionate about financial inclusion and possess excellent interpersonal skills, this role is for you.

Key Responsibilities

• Actively prospect and onboard new members (individuals, groups, businesses) to SavingsBox Multipurpose Cooperative Society , explaining the benefits and processes of membership.
• Serve as the primary point of contact for a portfolio of existing members, building strong, long-term relationships based on trust and understanding.
• Identify member needs and proactively cross-sell relevant products and services (savings, investments, loans) to enhance their financial well-being.
• Handle member inquiries, feedback, and complaints efficiently and professionally, escalating complex issues when necessary.
• Conduct regular outreach and engagement activities to maintain high member satisfaction and retention.
• Gather market intelligence and member feedback to contribute to product development and service improvement.
• Achieve individual and team targets for member acquisition, product adoption, and engagement.

Qualifications

• HND / Bachelor's Degree in Marketing, Business Administration, Banking & Finance, or a related field.
• 1-3 years of experience in a client-facing role, such as Sales, Customer Service, Relationship Management, Marketing, preferably within financial services.
• Excellent communication, presentation, and interpersonal skills, with the ability to articulate financial concepts clearly.
• Strong persuasive and negotiation abilities.
• Proactive, self-driven, and results-oriented with a passion for member service.
• Ability to work effectively both independently and as part of a team.
• Proficiency in CRM software and Microsoft Office Suite.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should send their CV and a cover letter detailing their relevant experience and vision for SavingsBox Multipurpose Cooperative Society to: hr@savingsbox.ng using the Job title as the subject of the email.