Experienced Retail and Customer Experience Associate at a Leading Fashion Retailer - Kiyix Recruitment Hub

Kiyix Recruitment Hub - Our client, a leading fashion retailer, is recruiting to fill the position below:

Job Title: Experienced Retail and Customer Experience Associate

Location: Victoria Island, Lagos
Employment Type: Full-time
Industry: Fashion Retail

Summary

• We are seeking an experienced Retail and Customer Associate to join our team.
• As a Retail and Customer Associate, you will be responsible for providing exceptional customer service, maintaining a high level of product knowledge, and driving sales through effective visual merchandising and customer engagement.

Responsibilities

• Provide exceptional customer service, responding to customer inquiries, and resolving customer complaints in a timely and professional manner.
• Maintain a high level of product knowledge, including features, benefits, and availability of products.
• Drive sales through effective visual merchandising, maintaining a clean and organized store environment, and engaging with customers to identify their needs and preferences.
• Process transactions accurately and efficiently, handling cash, credit card transactions, and returns.
• Collaborate with colleagues to achieve sales goals, maintain a positive store environment, and provide excellent customer service.
• Participate in visual merchandising, including window displays, in-store displays, and maintaining a clean and organized store environment.
• Stay up-to-date with fashion trends, product knowledge, and company policies.

Requirements

• Interested candidates should possess an HND / BSc Degree
• 2+ years of experience in retail, preferably in the fashion industry.
• Excellent customer service and communication skills.
• Computer Literate
• Strong product knowledge and ability to learn about new products.
• Ability to work in a fast-paced environment, prioritizing tasks, and managing multiple responsibilities.
• Availability to work a flexible schedule, including weekends, holidays, and evenings.

Salary
N150,000 - N200,000 monthly. 

Application Closing Date
1st August, 2025.