Head of Operations at Cool Microfinance Bank

Cool Microfinance Bank is a licensed and forward-thinking financial institution that serves the Nigerian economy's unbanked, underbanked, and underserved sectors. With a strong commitment to financial inclusion, we provide innovative and technology-driven financial solutions tailored to meet the dynamic needs of individuals, small businesses, and communities. Our operations are anchored on trust, transparency, and customer satisfaction, and we strive to bridge the gap between traditional banking and modern digital financial services.

We are recruiting to fill the position below:

Job Title: Head of Operations

Location: Etiosa, Lagos
Employment Type: Full-time

Key Responsibilitie
Operational Oversight:

• Oversee daily banking operations: cash management, transaction processing, and reconciliation.
• Ensure that branch operations align with CBN regulations, internal policies, and audit standards.
• Supervise account opening, loan disbursement, fund transfers, and customer transactions.

Internal Controls & Compliance:

• Implement and monitor internal control systems to prevent fraud and operational losses.
• Ensure compliance with KYC, AML/CFT, BVN regulations.
• Coordinate regular operational audits and resolve exceptions raised.

Process Management:

• Develop and review Standard Operating Procedures (SOPs) for all operations-related activities.
• Ensure timely and accurate generation of financial and regulatory reports (e.g., CBN returns).
• Streamline processes for efficiency, cost control, and customer satisfaction.

Cash & Treasury Management:

• Manage cash limits, vault balances, and branch cash flows.
• Supervise ATM and e-channel operations (if applicable).
• Handle inter-branch and inter-bank settlements.

People Management:

• Lead and supervise the operations team (tellers, cash officers, back office, etc.).
• Conduct performance reviews, training, and mentoring for operations staff.
• Ensure discipline and adherence to the bank’s operational policies.

Vendor and Third-Party Management:

• Interface with vendors (e.g., cash-in-transit services, software providers).
• Ensure service-level agreements (SLAs) are met and documented.

Reporting & Communication:

• Submit regular reports to Management, Board, and Regulators on:
• Operational performance
• Risk exposures
• Audit outcomes
• Serve as a key liaison between operations, finance, compliance, and IT.

Important CBN & Legal Compliance Areas:

• Adherence to the Microfinance Policy, Regulatory and Supervisory Framework.
• Submission of periodic reports via FinA and CBN CRMS.
• Observance of AML/CFT Act, 2022.
• NDIC reporting and insurance compliance.
• Accurate maintenance of the Customer Account Database.

Qualifications & Experience

• Minimum of a Bachelor’s Degree in Banking & Finance, Accounting, Business Admin, or related fields.
• Professional certification (e.g., ACIB, ICAN, ACCA) is an added advantage.
• At least 2 years experience in banking operations, with at least 1in a supervisory or managerial role in an MFB or commercial bank.
• Strong understanding of CBN regulatory guidelines for MFBs.

Skills Required:

• In-depth knowledge of banking operations (teller, vault, cash, clearing, loan disbursement/recovery, etc.).
• Proficiency with core banking applications (e.g., BankOne, Temenos T24).
• Strong risk and compliance awareness.
• Leadership and team coordination.
• Excellent reporting and documentation skills.
• Attention to detail and process improvement mindset.

Application Closing Date
1st August, 2025.

How to Apply
Interested and qualified candidates should send their CV to: humanresource@coolbank.ng using the Job Title as the subject of the email.