Customer Service Representative at FD Naturales

FD Naturales is a multi-faceted company which is both a public health and agro-processing Company which specializes in the production of spices, herbs, essential oils and holistic health services.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lagos
Employment Type: Full-time

Summary

• The Customer Service Representative (CSR) is responsible for providing excellent customer support by addressing inquiries, resolving complaints, processing orders, and ensuring a seamless client experience.
• The role requires strong communication skills, product and service knowledge, and a commitment to customer satisfaction.  

Job Description

• Process orders from the website accurately, speedily, and efficiently. 
• Serve as the primary point of contact for clients via phone, email, chat, and in-person interactions.
• Maintain records of customer interactions, transactions, and complaints 
• Assist customers with product and service selection based on their needs. 
• Identify opportunities to upsell or cross-sell products and services to meet customer needs. 
• Coordinate logistics by liasing with 3rd party logistics and tracking orders.

Must-Have Requirements 

• Must be a graduate
• Must live within Anthony, Maryland, or its environs.
• Must be able to use spreadsheets & other MS Office applications well
• Must be numeric, able to calculate numbers & keep tidy records
• Must be able to handle daily reporting
• Must have high learning quotient
• Must be available for immediate employment
• Excellent communication and interpersonal skills.
• Must be techy & conversant with social media communication platforms (Instagram, Facebook, tiktok, Whatsapp)
• Strong problem-solving and conflict resolution abilities
• Ability to multitask and to  work effectively in a high-intensity atmosphere (speed and accuracy are of the essence)
• Must be able to follow instructions, work with excellence & open to correction.  
• Attention to detail and a customer-first mindset
• Ability to upsell & cross-sell
• Ability to generate leads
• Must be fast at typing.

Dress code:

• Business casual.

Work Hours:

• Monday- Friday: 9am-5pm
• Saturday: 10am-2pm.

Salary
N100,000 - N150,000 monthly.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send the following below to: vacancies@fdnaturales.com using the job title as the subject of the mail.

Application Process:

• Record a 1-minute screen share showing us how you would find product information on our website (www.fdnaturales.com) to answer a client who asked about a product you’re not familiar with
• Open MS Excel or Google Sheets and show us how you would create a basic customer complaint log (Name, Date, Complaint, Status). Record a screen share & show the final table on video.
• Make a 2-minute (max) video of yourself explaining how you would up-sell these 2 products to a prospective client.
  • Product A: helps general breast health for those without any breast health concerns.
  • Product B: helps general breast health, but is particularly helpful for those with breast health concerns.
• Make a 2-minute (max) video explaining how you meet the MUST-HAVEs of the job opening.
• Upload the videos to a Google Drive folder & share the link to the folder and send to the mail above.

Note

• Do NOT submit any CV.
• We will request for it if your video applications meet our requirements.