Customer Service Assistant (NYSC Intern) at Bamyat Foods Limited

Bamyat Foods Limited is a dynamic and ambitious company, driven by the desire to become the foremost authority in our industry. With a relentless focus on unparalleled customer service, we strive to exceed the expectations of both new and loyal patrons alike. At Bamyat Foods, we're on a mission to redefine excellence in the wholesale and retail market. Specializing in whole nuts, natural nut butter, seeds, dried fruits, herbs, spices, and organic dried foods, we curate a selection that reflects our commitment to quality and sustainability.

Since our inception in 2019, we've cultivated an impressive roster of clients who trust us for our unwavering dedication to product integrity and customer satisfaction. Whether it's sourcing the finest ingredients or providing personalized service, we go above and beyond to ensure that every interaction with us is nothing short of exceptional.

We are recruiting to fill the position below:

Job Title: Customer Service Assistant (NYSC Intern)

Location: Ajah, Lagos
Employment Type: Full-time

Job Summary

• The Customer Service Assistant will be the primary point of contact for customers across various channels, including social media, WhatsApp, email, and phone calls.
• This role requires excellent communication skills, technical proficiency, and a customer-centric approach.

Key Responsibilities

• Multi-Channel Support: Respond to customer inquiries, take orders and resolve issues via social media, WhatsApp, email, and phone calls.
• Order Management: Scoop orders from the website (training provided), whatsapp , Instagram direct message and ensure timely fulfillment.
• Logistics Follow-up: Track orders, follow up with logistics partners, and resolve delivery delays or issues.
• WhatsApp Status Updates: Manage and update the business WhatsApp status to reflect promotions, offers, and important updates.
• Store Ambiance: Maintain a welcoming and organized store ambiance that reflects our brand image.
• Product Education: Educate customers on our products, features, and benefits to enable informed purchasing decisions.
• Sales and Upselling: Identify opportunities to upsell or cross-sell products, and persuade customers to make purchases or upgrades.

Requirements

• Must be living within Badore, Ajah and it environment.
• Recent Graduate or NYSC Batch A stream 2 Corp Member
• Candidates should possess HND / Bachelor's Degrees in Marketing, Mass Communication or a related field
• 0- 3years relevant experience as a Customer Service Assistant or similar role.
• Excellent communication and interpersonal skills
• Tech-savvy with experience in social media, WhatsApp, and email support
• Ability to learn and adapt to new systems and processes
• Strong problem-solving and analytical skills
• Customer-centric approach with a focus on resolving issues and building relationships
• Ability to work in a fast-paced environment and prioritize tasks effectively

Preferred Qualifications:

• Experience in customer service or a related field
• Familiarity with e-commerce platforms (WordPress Website Back End)
• Basic knowledge of product features and benefits (training provided for specific products).

Application Closing Date
28th July, 2025.

Method of Application
Interested and qualified candidates should send their CV to: workinbamyatfoods@gmail.com using the Job Title as the subject of the email.

Note

• Joining Bamyat Foods means being part of a vibrant team that thrives on innovation and collaboration. Here, your ideas are valued, and your contributions make a tangible impact on our continued success.
• As we continue to grow, we're looking for individuals who share our passion for excellence to join us on this exciting journey.
• If you're ready to be part of a company that's redefining the standards of the industry, we invite you to explore opportunities with us at Bamyat Foods.