Area Customer Manager at Omnibiz Africa - 9 Openings

At Omnibiz, we’re fully dedicated to supporting local businesses and helping them navigate the modern market. Over 52,000 businesses across the FMCG industry have trusted us to provide them with the services and necessary tools to overcome contemporary challenges in the market place. Why? The answer is simple - they believe the same thing that we at Omnibiz believe: for the global economy to thrive, local businesses must be given the grounds to grow.

We are recruiting to fill the position below:

Job Title: Area Customer Manager

Locations: Ojo, Badagry, Alimosho, Lekki, Ketu, Ikorodu, Surulere, Yaba, and Festac - Lagos
Employment Type: Full-time

About the Role

• We are looking for a dynamic and results-driven Area Customer Manager (ACM) to lead a high-performing team of Account Managers (AMs) across key territories in Lagos.
• The ideal candidate will have a solid background in field sales or channel management, with hands-on experience in team leadership and customer retention.
• This role is critical in ensuring we maintain and grow our B2B customer base through consistent field engagement, coaching, and performance monitoring.

Key Responsibilities

• Recruit, onboard, and manage a team of 5+ Account Managers.
• Drive daily, weekly, and monthly performance of AMs to ensure 80%+ customer retention across assigned territories.
• Review field performance dashboards, identify trends, and deploy interventions to boost customer engagement and retention.
• Provide hands-on coaching, support, and leadership to ensure each AM meets performance expectations.
• Act as a bridge between the field team and senior management, providing real-time feedback and insights.
• Track and report retained active and KYCed customers as a core KPI.

Key Metric

• Customer Retention: Number of retained active + KYCed customers managed by Account Managers under your supervision.

Requirements

• Bachelor’s Degree in Business, Marketing, or any relevant field.
• 2 – 3 years of proven experience in field sales, territory/channel management, or similar roles.
• Past experience leading a field team of at least 5+ members.
• Experience working in FMCG, consumer tech, or retail-tech industries is highly preferred.
• Demonstrated ability to thrive in performance-driven environments with clearly defined KPIs.
• Strong leadership, coaching, and team-building skills.
• Familiarity with CRM and performance tracking tools is an added advantage.

Why Join Us

• Salary: N180,000 – N250,000 (Net) Monthly.
• Be part of a high-growth, fast-paced retail-tech ecosystem.
• Drive meaningful impact in customer engagement and sales growth.
• Work in a performance-driven environment with career advancement opportunities.

Application Closing Date
14th August, 2025.

How to Apply
Interested and qualified candidates should send their Resumes to: careers@omniretail.africa using “Area Customer Manager – Lagos” as the subject of the email.