Visa Processing Officer at Resource Intermediaries Limited

Resource Intermediaries Limited (RIL) is a company registered in Nigeria to engage in outsourcing services. We focus on three key areas: Human Resource Management, People Placement and Learning & Development. We provide a broad menu of Human Resource Outsourcing Services for companies from an economical complete service.

We are recruiting to fill the position below:

Job Title: Visa Processing Officer

Location: Ring Road - Ibadan, Oyo
Employment Type: Full-time

Job Description

• Undertake visa related casework (assess, investigate, decide), applying the relevant legislation and policy to make lawful and fair decisions in accordance with delegations held under the Migration Act and Regulations.
• Write decision records and general correspondence to clients.
• Investigate the integrity of documents and other information in connection with visa applications.
• Interview clients and request additional information to support visa applications.
• Provide high level of client service. Liaise with clients, organisations, other Home Affairs offices, other agencies within the Embassy and relevant agencies within the host country and Australia. Explain Australian visa requirements and decisions to clients, their advisors and the general public.
• Organise and take responsibility for own workload, work cooperatively and harmoniously to deliver services to clients in accordance with the client service charter standards and program outcomes.
• Provide administrative, clerical support to the Branch as required.

Qualifications/Experience
Essential:

• Candidates should possess a Bachelor's Degree / HND qualification with 2 - 3 years work experience.
• Ability to obtain a good knowledge of the role and function of the Department
• Analytical, research and decision-making skills, which show an understanding and use of legislation, policies and procedures. Capacity to make sound decisions and exercise good judgement.
• Excellent oral and written communication and interpersonal skills.
• Demonstrated ability to meet or exceed performance expectations, plan own work goals and priorities that align with and achieve personal and team outcomes.
• Flexibility and the ability to adjust priorities when work goals of the team change.
• A proven record of using initiative and knowing when to refer for guidance.
• Demonstrated ability to work as a team member in a changing, and often, highly pressured and busy work environment.
• Excellent computer skills (particularly Microsoft Office programs) and demonstrated ability to use various forms of technology.
• Ability to fluently read, write and speak in English and Spanish.

Desirable:

• Experience working in a client-service environment.
• Other language skills (eg. Portuguese).
• Relevant tertiary qualifications and/or previous experience in similar roles.
• An understanding of Australia’s migration, citizenship and border protection framework
• Ability to convey and receive a range of information in a variety of situations.
• Demonstrate sensitivity to the needs of clients from a variety of backgrounds and with varying demands. Such situations may include telephone interaction, interviews, liaison and representation, preparing reports and correspondence.
• Superior client-service skills, composure and cultural sensitivity when interacting with clients of various cultures.
• Ability to contribute to continuous improvement and innovation in the workplace.

Salary
N70,000 - N75,000 monthly.

Application Closing Date
11th July, 2025.

How to Apply
Interested and qualified candidates should send their CV to: vadisa@resourceintermediaries.org using the Job Title as the subject of the email.