Customer Service & Operations Officer at Alpha's Touch & Exclusive Services

Alpha's Touch & Exclusive Services, a middle-class laundry business, is recruiting a smart, reliable, level-headed and organized individual to join our growing team in the capacity below:

Job Title: Customer Service & Operations Officer

Location: Surulere, Lagos
Employment Type: Full-time

About the Role

• We are seeking an experienced Business Manager with a strong background in the laundry industry.
• The ideal candidate must have extensive experience managing laundry operations, driving business growth, ensuring profitability, and optimizing operational efficiency.
• The Business Manager will oversee the day-to-day running of the business while implementing strategies to attract new clients and retain existing ones.
• This person will play a key role in ensuring our customers are happy, our laundry processes run smoothly, and our communication is top-notch.
• If you’re passionate about quality service and you’re not afraid to get involved in the day-to-day operations, we’d love to meet you.

Key Responsibilities

• Speak and write fluently in English for all customer interactions
• Supervise the contact center team across our outlets
• Oversee washing, ironing, packaging, and delivery to ensure top-quality service
• Send invoices, confirm payments, and issue receipts to customers
• Respond promptly and professionally to customer calls and messages (inquiries & complaints)
• Maintain accurate records of all customer interactions and keep the database updated
• Ensure smooth day-to-day operations and support other team members as needed.

Requirements

• Candidates should possess an HND / OND / B.Sc Degree with 1-5 years work experience.
• Must live in Surulere or within close proximity (Yaba, Festac, Mushin, Ilupeju, Orile, Palmgrove).
• Female candidates preferred
• Must speak and write fluent English
• Strong attention to detail and ability to multitask
• Previous experience in customer service is a strong advantage
• Must be punctual, reliable, and organized.

Salary
N70,000 - N100,000 / Month.

Application Closing Date
30th July, 2025.

Method of Application
Interested and qualified candidates should send their CV and applications to: alphastouchlaundry@gmail.com using "Customer Service & Operations Officer" as the subject of the mail.