Customer Service Officer at Trinity Financials

Trinity Financial is a limited liability company duly incorporated in Nigeria under the 2002 Companies and Allied Matters Act. licensed and supervised by the Central Bank of Nigeria as a full-fledged Financial Service Firm.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Victoria Island, Lagos
Employment Type: Full-time

Job Detail

• We are in need of a Customer Service Officer who is focused,responsible, andcustomer satisfaction-driven. We are looking for a professional who will be the point of contact between a company and its customers.

Job Overview

• You will be responsible for handling problems related to customer and product support issues. Identify customer needs and expectations with theobjective of achieving first contact resolution.

Key Responsibilities

• Ensure the customer receives an effective service by being efficient and profound.
• Respond to customer questions via phone, email, chat, or in person
• Provide accurate information about products, services, or company policies
• Conduct follow-ups to ensure issues are resolved and that customer is satisfied
• Ensure compliance with company policies and all applicable regulations
• Work with other departments.
• Foster a positive workplace culture that promotes accountability, innovation, and teamwork

Qualifications

• A Bachelor's Degree in humanities or social sciences. 3-5 years experience.
• Proven experience as a customer service officer in a banking and finance institution.
• A professional certification is an added advantage
• Strong leadership skills; must be confident and well-spoken.
• Excellent communication, organizational, and decision-making abilities
• Proficiency with business management software and tools

What We Offer

• Competitive salary and performance-based bonuses
• health insurance
• Pension
• Professional development opportunities
• Collaborative and supportive company culture
• Opportunity to make a significant impact on a growing business, etc.

Application Closing Date
18th August, 2025.

How to Apply
Interested and qualified candidates should send their CV to: trinityfinancialng01@gmail.com and copy mary.uchechi@trinityfinancialng.com using the Job Title as the subject of the email.

Note: Only qualified applicants will be contacted for an interview.