IT Support Engineer at Amecron Nigeria Limited

Amecron Nigeria Limited is an indigenous firm established and incorporated on the 26th of June, 1980, under the companies and allied matters decree of Nigeria, 1968. Primarily set up, as a consulting Civil Engineering firm, the company served both the private and public sectors for a decade, before entering into the Oil and Gas industry in the turn of the decade (1990).

Amercron's services encompass consultancy - various Engineering and project design services through to supply and Installation with ongoing technical support, manpower supply, construction/Project Management and multidisplinary design, and procurement services. these are catergorized into four groups: Engineering and Construction/Fabrication, Project Management, Procurement Services and Human Resource Management.

We are recruiting to fill the position below:

Job Title: IT Support Engineer

Location: Abuja (FCT)

Job Summary

• The ideal candidate will have a basic background and knowledge in hardware and software IT technical support and preferably worked in a customer service interfacing role.
• Experience in the oil & gas industry will be an added advantage but not mandatory.

Key Responsibilities

• Promptly escalate service impacting incidents to third party suppliers for a quick resolution using standard processes and procedures
• Responding to customer queries based on the status of a logged ticket, intimate Customer up to date on the progress of a problem tickets/request and ensures that problem tickets/requests are updated and promptly closed out within SLA.
• Implementing all desktop related special projects (i.e. software/Application rollout etc).
• Carry out preventive maintenance and liaise with HP service centre for necessary Hardware warranty issues for Laptop, desktops, workstations, printers, monitors
• Responsible for tracing, troubleshooting and the resolution of hardware faults.
• Administration, configuration, and installation of operating system. Patches, remediation of vulnerable systems on IT landscape.
• Handling user data backup and restoration on PCs.
• Monitoring the status of a ticket or related tickets to ensure timely follow-up, also managing the queue of tickets assigned in a timely manner.
• Liaise with other IT Work streams for dependent support assistance where and when required.
• Ensuring that incidents records are being kept up to date with relevant details.

Qualifications

• Diploma or certificate in information technology or a related field
• Minimum of 2 years of technical support experience, with at least 1-year experience in customer service role focused on windows operation system, hardware maintenance, software installations and understands basic Personal Computer operations and functionality.
• Proven experience as a Technical Support Specialist or similar role, in an Oil & Gas working environment a plus.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their Applications to: cv@amecronng.com using the Job Title as the subject of the mail.