Contact Center Officer at Alpha's Touch & Exclusive Services

Alpha’s Touch Laundry is a modern, customer-focused laundry and garment care service based in Lagos, Nigeria. We specialize in professional washing, ironing, dry cleaning, and delivery services tailored to meet the daily needs of individuals and businesses. Known for our attention to detail and exceptional customer service, we are committed to delivering freshness, quality, and reliability with every garment we handle.

We are recruiting to fill the position below:

Job Title: Contact Center Officer

Location: Surulere, Lagos
Employment Type: Full-time

Job Summary

• We are looking for a smart, friendly, and persuasive Contact Center Officer to join our team.
• You will be the first point of contact for customers, handling inquiries, complaints and following up on customers through outbound calls and telemarketing.

Key Responsibilities

• Answer all inbound calls & messages relating to inquiries and complaints from customers, promptly and professionally.
• Make outbound calls to potential customers to promote our laundry services & increase our clientele.
• Handle & manage the company’s social media pages, including DMs and content postings.
• Explain services, prices, and promotional offers clearly to potential customers.
• Keep accurate records of customer interactions and maintain the customer database.
• Assist in scheduling pickups and deliveries with the dispatch team.
• Resolve basic complaints or escalate issues where necessary.
• Provide feedback to the management team on common customer concerns and ideas for service improvement.

Requirements

• OND / HND / BSc Degree from a well known & verifiable Nigerian Institution.
• Excellent verbal communication skills (fluent in English, and preferably Yoruba or Pidgin).
• Understanding the use of Social media is an added advantage.
• Confident, persuasive, and customer-friendly personality.
• Basic computer skills (WhatsApp, email, Google Sheets).
• Previous experience in customer service, telesales, or a contact centre role is an advantage.
• Must live within proximity to the laundry (Surulere,Mushin,Festac,Yaba,Orile).
• Meet weekly/monthly targets for new customer acquisition via telemarketing.

Perks

• Salary (N80,000 - N120,000 monthly) + Quarterly Commissions on successful customer conversions.
• On-the-job training and opportunity for career growth.
• Friendly and supportive work environment.

Application Closing Date
30th August, 2025.

How To Apply
Interested and qualified canditates should send their CVs and applications to: alphastouchlaundry@gmail.com using "Contact Center Officer" as the subject of the mail.