Product Analyst at Club Concierge Africa

Club Concierge Africa is an African travel and hospitality conglomerate specializing in packaged travel and resort destinations across Africa, Europe, and the Americas.

We are recruiting to fill the position below:

Job Title: Product Analyst

Location: Ikeja, Lagos
Employment Type: Full-time

Job Summary

• We are seeking a detail-oriented and analytical Product Analyst to support our travel and hospitality company in optimizing products, improving customer experiences, and driving data-driven decisions.
• The ideal candidate will evaluate product performance, customer usage patterns, and market trends to recommend strategic enhancements that align with business goals.

Key Responsibilities

• Analyze product performance, customer feedback, and user behavior to identify trends and insights.
• Develop and maintain dashboards and reporting tools to monitor key product KPIs.
• Work closely with the product, marketing, operations, and technology teams to define metrics for success.
• Conduct competitor and market analysis to benchmark product offerings and identify opportunities.
• Participate in product roadmap planning by providing data-supported insights and impact assessments.
• Conduct A/B testing and post-launch analysis to evaluate the effectiveness of new features or campaigns.
• Collaborate with UX/UI teams to identify usability improvements based on user data.
• Support product launch and optimization activities with in-depth performance reviews and forecasting.
• Prepare presentations and reports for internal stakeholders to support decision-making processes.

Qualifications and Experience

• Bachelor’s Degree in Business, Statistics, Economics, Data Science, or a related field.
• 4+ years of experience in product analysis, business analysis, or a similar role, preferably in travel, hospitality, or tech industry.
• Experience with web analytics tools (e.g., Google Analytics, Hotjar, Mixpanel).
• Understanding of A/B testing methodologies and statistical concepts.
• Strong problem-solving skills and a proactive attitude toward product improvement.
• Excellent communication and collaboration skills.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their Application / CV to: career@clubconcierge.com using the Job Title as the subject of the mail.