Referral Nurse at Medecins Sans Frontieres (MSF) - Spain

Medecins Sans Frontieres / Doctor without Borders (MSF), founded in 1971, is an international
humanitarian organization that provides emergency medical assistance to population in danger in more than 60 countries. MSF has been present in Nigeria for 20 years. Médecins Sans Frontières is an international independent medical-humanitarian organization, which helps populations in distress, to victims of natural or man-made disasters and to victims of armed conflict, without discrimination and irrespective of race, religion, creed, or political affiliation.

MSF is a civil society initiative that brings together individuals committed to the assistance of other human beings in crisis. As such MSF is by choice an association. Each individual working with MSF does it out of conviction and is ready to uphold the values and principles of MSF.

We are recruiting to fill the position below:

Job Title: Referral Nurse

Location: Maiduguri, Borno
Level: 05
Employment type: Fixed term - Contract starting with 6 months
Contract: 208 working hours per month

Main Purpose

• Ensure the follow-up and management of patients (MSF-staff or beneficiary) in need of referral to a third level health facility, in accordance with the Mission's policy and referral criteria.

Job Description

• Ensuring the management of patients referred.
• Together and in coordination with the project team and the logistics department, organizing the movement of patients and caretakers and accompanying medical staff (when necessary).
• Within Maiduguri, accompanying the patient to the most appropriate hospital, according to the patient's pathology and the competencies/specialties of each of the selected structures and according to the mission's referral policy, to ensure the best possible care.
• Ensuring regular monitoring of the patient's progress, with regular visits to the health facilities, participation in ward rounds of our patients, and discussions, if necessary, with the staff, making sure that the treatment is given, and the diagnostic tests are performed within the established criteria.
• Ensuring that MSF patients do receive timely treatment (are not being kept unnecessarily) for no logical reason in order to avoid additional costs for MSF.
• Informing the line manager in case of difficulties in management.
• Taking care of administrative issues related to referrals (completion of patient files, counter-referrals, invoice control, appointments, etc.).
• Ensuring the regular update of the referral table of each project and send them on a weekly basis for a good follow-up of the evolution of referred patients.
• Ensuring that the counter-referral file is sent to the projects once the patient is discharged from the health facility.
• MSF focal point in the hospitals where the patients are referred, were the interlocutor with the nursing staff (nurses, doctors, surgeons) and administrative staff of the health structures involved.
• If necessary, supporting the department in other areas related to patient management (sending samples, tracking specific drugs with the Ministry of Health and others).
• According to the national staff health policy, following up on patients (MSF staff) referred to the selected hospitals.
• Evaluate/validate/schedule (in communication with line manager) needed services outside the framework agreement.

MSF Section/Context Specific Accountabilities

• Being based in Maiduguri, provide a comprehensive and efficient link between the Gwoza General Hospital and referral hospitals in Maidiguri.
• Regular communication with patients and caregivers, from reception at the referral hospital, following the patient journey, advocacy on the patient's behalf as required.
• Regular communication with the line manager and other hospital Gwoza General Hospital management to ensure the patient receives the best possible care, in the shortest amount of time (including transportation back to Gwoza)
• Timely reporting of any challenges in patients receiving the best possible care
• Contacting the line manager in case of ANY questions.
• Only approving health care as agreed in the MOU with MoH.
• Any other tasks as agreed by both Referral Nurse and line manager.

Requirements
Education:

• Registered nurse or other health specialization required
• Course in tropical medicine desirable
• Valid practicing license

Experience:

• 2 years' Experience in similar contexts
• Experience with MSF or other INGO and collaboration with Ministry of Health institutions is required
• Language: English and Hausa Languages Fluently written and spoken
• Knowledge: Computer literacy in Microsoft office suite
• Competencies: Commitment to MSF Principles, Behavioural Flexibility, Stress Management, Results and Quality Orientation, Teamwork and Cooperation, Service Orientation.

Renumeration

• As per MSF salary scale (National contract).

Application Closing Date
15th July, 2025, at 5:00 PM.