eCommerce BackOffice Platform and Ecosystems Officer at an Information and Communications Technology Company

We provide functionally innovative services in the Information and Communications Technology industry that are beneficial to consumers, corporate organizations, governmental and non-governmental organizations, both local and international.

We are recruiting to fill the position below:

Job Title: eCommerce BackOffice Platform and Ecosystems Officer

Location: Lekki, Lagos
Employment Type: Full-time

Responsibilities

• Act as an Administrator to the eCommerce platform of the company.
• Signup and onboard new Merchants and review/maintain existing Merchants on the eCommerce platform.
• Onboard new Products and review/maintain existing Products on the eCommerce platform.
• Maintain organized documentation of all back-office processes and activities.
• Ensure effective management of inventory for all merchants and products.
• Ensure effective order processing, returns and refunds management for merchants and customers.
• Oversee daily product sales and ensure accurate transaction reconciliation.
• Resolve escalated complaints of customers/merchants.
• Generate and distribute all required Daily, Weekly and Monthly reporting of the eCommerce operations.
• Contribute to product development strategy, generating product requirements, and determining specifications.
• Test new and existing digital features and provide feedback to the development team and management.

Qualifications

• Bachelor’s degree in Marketing, Business Administration, or related fields.
• Minimum of 3 to 8 years’ experience in eCommerce Back-office, Sales, Marketing.

Skills / Requirements:

• Proficiency in the use of Microsoft Office Suite.
• Mandatory experience in the eCommerce business area.
• Strong understanding of Sales and Marketing principles and strategies.
• Strong understanding of System Processes and Systems Operations.
• Strong ethical standards and transparency.
• Critical thinking and problem-solving skills.
• Excellent verbal and written communication skills.
• Great personal interaction skills and persuasion/influencing skills.

Salary
Very Attractive.

Application Closing Date
25th July, 2025.