Receptionist at Health Systems Consult Limited (HSCL)

Health Systems Consult Limited (HSCL) is a public health and development consulting firm established by a team with extensive experience in international development and public health programming. We provide technical assistance for health system reforms towards access to cost-effective and quality health care across Nigeria and the continent of Africa. With a network of over 50 global partners and consultants, we develop programmes and provide sustainable solutions for a broad spectrum of health and development challenges. We provide sustainable solutions for a broad spectrum of health and other international development challenges.

HSCL is registered with the Nigerian Corporate Affairs Commission (2009), the Tanzanian Registry of Companies (2014), the Office of Administration and registration in Sierra Leone (2015) and the Office of the Registration of Companies in Zambia (2016). HSCL has established offices in Nigeria, Tanzania and Sierra Leone and has also done work in several African countries including Cameroun, Gambia, Ghana, Guinea, Kenya, Mauritius, Liberia, Sierra Leone, Uganda, and Zanzibar. In Nigeria, HSCL with it’s headquarters in Abuja, has offices in Abia, Akwa-Ibom, Borno, FCT, Kaduna, Kebbi, Lagos, Niger, Sokoto and Zamfara states.

We are recruiting to fill the position below:

Job Title: Receptionist

Location: Abuja
Type: Full-time/Non-exempt
Division/Department: Administration
Reporting: Senior Administrative Manager

Job Summary

• The Receptionist will serve as the first point of contact for all visitors and callers to the organization.
• As a core member of the Administrative Unit, the Receptionist is responsible for managing the front desk, providing professional and friendly customer service, and supporting general administrative and office management tasks.
• The role requires excellent communication, organizational, and multitasking skills.

Key Responsibilities
Front Desk & Visitor Management:

• Welcome visitors by greeting them, in person or on the telephone; answering or referring inquiries in and courteous manner.
• Manage visitor sign-in/sign-out procedures and ensure adherence to security protocols.
• Direct visitors to appropriate staff or departments.
• Keep and maintain a visitor’s log 
• Maintain a tidy and welcoming reception area.

Telephone & Communication Handling:

• Answer, screen, and forward incoming phone calls.
• Respond to inquiries and provide basic information about the organization.
• Take and relay accurate messages in a timely manner.
• Manage general email and correspondence for the front desk.

Administrative Support:

• Support the Administrative Unit in document filing, photocopying, and scanning.
• Assist in scheduling meetings, organizing logistics, and preparing meeting rooms.
• Receive, sort, and distribute mail and deliveries.
• Maintain office supplies inventory at the reception and support stock tracking.
• Provide clerical assistance to admin staff as required.

Facility & Office Coordination:

• Report maintenance or repair issues in the reception area.
• Coordinate with cleaners to maintain cleanliness of the reception and front office.
• Assist with courier services and monitor dispatch records.
• Provide support in tracking visitor logs and facility usage reports.

Other Duties:

• Support logistics during staff events, trainings, or workshops.
• Perform any other duties as assigned by the Administrative Officer or Management.

Education and/or Work Experience Requirements

• Minimum of an OND, HND, or Bachelor’s Degree in Business Administration, Public Administration, or a related field.
• At least 1 - 2 years of experience in a receptionist/Administrative Assistant  or front office role, preferably in a professional or non-profit environment.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and professional demeanor.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Ability to manage multiple tasks efficiently and with attention to detail.
• Discretion, reliability, and a positive attitude are essential.

Preferred Competency:

• Prior experience supporting administrative processes.
• Experience in a public health, consulting, or donor-funded environment is an added advantage.
• Demonstrated ability to interact with clients, partners, and high-level stakeholders by the Supervisor.

Desired Competencies:

• Good communication & interpersonal skills
• Willingness to learn.
• Analytical skills.
• A team player.
• Time management skills.
• Proficiency in Microsoft Office.
• Attention to details.

Application Closing Date
23rd July, 2025.

How to Apply
Interested and qualified candidates should send their cover letter (no more than a page) and an updated CV in one document to: recruitment@hscgroup.org using the job title as the subject of the email.