Operations Reporting Analyst at Airtel Nigeria

Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria headquartered in Lagos, the commercial nerve-centre of Nigeria. The telco ranks amongst the top four mobile service providers in terms of subscribers with a customer base of more than 39.8 million. The company's product offerings include 2G, 3G and 4G wireless services, mobile commerce and enterprise services.

We are recruiting to fill the position below:

Job Title: Operations Reporting Analyst

Job Identification: 523
Location: Lagos
Job Type: Full-time

Job Description
The job role is responsible for:

• Passive & Active contract Governance, monthly/quarterly Towerco reconciliation and SLA compliance, Towerco payment and penalty as per contract
• Formulation and implementation of YOY war on waste initiatives for Opex savings
• Generation of daily reports of failures exceeding contractual SLAs and KPI
• Follow up on major escalated failures impacting network KPIs until resolution

Responsibilities
Operations:

• Validate and Audit the processes and procedures across strategic operation partner (passive and active)
• Track SLA with strategic and non-Strategic partners to ensure compliance and impose penalty where applicable.
• Provide technical governance with all strategic partners.
• Drive all partners in forecasting and implementation of all infra deployments and implementations
• Effectively manage Spare Process within the operations to ensure sustained network KPIs.
• Supervise all special events projects like improvement drives, festival target optimization (Charismas, EID & New Year etc), Bombed/burnt sites restoration.
• Project manage MS transition.
• Follow up on the reported problems
• Ensure that all the service providers strictly follow the SLA and report any deviation.
• Provide regular update on the state of the network
• Sign off all network outages

Preparation and management of annual operating plans OPEX (AOPs) for all active and passive network systems:

• Prepare Annual War on Waste Strategy for implementation for Opex savings 
• Compilation for active and passive requirement for Airtel Nigeria for Network Operations 
• Prepare annual budget for additional spares based on network dimension 

Reporting & Supervision:

• Provide Emergency/Monthly/weekly network reports
• Measure Towerco SLAs as per contract and report variance for penalty imposition.
• Measure KPIs of the Networks and report variance
• Monitor Network node availability
• Ensure adherence to SLA where necessary to ensure Airtel interest is not jeopardize at all times.

Dimensions:

• Managing Business partners: All passive, Towerco, and all active OEMs

Qualifications
Educational Qualifications & Functional / Technical Skills:

• Bachelor’s Degree or HND in Engineering or any related applied science field

Relevant Experience:

• At least 5years Networks Operational experience in GSM environment.
• Technical knowledge of contract governance 
• Expert knowledge of reporting and data analyst skills.
• Basic troubleshooting skills on Network Elements
• Experience in different vendors areas such Nokia, Huawei, ZTE etc.
• Experience in different Towerco management such as ATC, I H S, PAT etc.

Application Closing Date
17th July, 2025; 01:38 PM.