Head of Product, User Growth & Engagement at Moniepoint Incorporated

Moniepoint Incorporated is a global business payments and banking platform and recently became QED Investors’ first investment in Africa. We are the partner of choice for over 600,000 businesses of all sizes, powering the dreams of SMBs and providing them with equal access to the tools they need to grow and scale.

We are recruiting to fill the position below:

Job Title: Head of Product, User Growth & Engagement

Location: Lagos
Employment Type: Full-time

About the Role

• Product at Moniepoint is an inspired, customer-centric community, dedicated to crafting solutions that redefine our industry.
• We are obsessed with the user experience of our customers in crafting intuitive, innovative easy-to-use solutions for our businesses.
• We listen to the needs and desires of our customers constantly and uncover their pain points while using our products.
• There are both extremely demanding traits and experiences we look for in all of our Heads of Product, and specific requirements for this opening.
• For this specific Head of Product role, we're looking for a senior product leader to scale digital adoption for one of our most strategically important divisions.
• This is a fast-paced, metrics-driven product role focused on building a world-class self-serve experience for a highly transactional user base, with the mandate of transforming assisted offline users into confident, repeat digital customers - without ever needing to speak to a Moniepoint agent.
• You’ll own the full digital journey: onboarding, activation, engagement, retention, and repeat transactions. Your success will be measured by metrics like adoption, stickiness, and total digital transaction volume.

Job Purpose

• Head of Product is a highly prominent role at Moniepoint.
• Heads of Product are responsible for building a product, running it, and owning its performance from start to finish of the product’s lifecycle.
• Your product will have set KPIs with goals to achieve. You will be directly responsible for achieving these goals.
• You will have a team directly reporting to you to help you achieve your goals, which will include Engineering Managers, Software Engineers, QAs, Designers, Operations Leads and individuals representing Compliance and Finance.
• At Moniepoint the customer is a major stakeholder.
• You will be acutely close to the customer and build products around their specific needs.
• You will also need to build for internal and regulatory considerations when the situation demands it.
• It is your job as Head of Product to represent the customer in all internal interactions, and balance the needs of all internal and external stakeholders for prioritisation.

In addition to the domain specific requirements, as a Head of Product, you will:

• Own and deliver against clear KPIs - growth, efficiency, experience, revenue.
• Lead full-stack teams (PMs, engineers, designers, analysts, etc.) and shape the roadmap.
• Stay obsessively close to customers and operational stakeholders.
• Deeply understand their business area, and what levers to pull to get the product into the hands of customers, at scale, and profitably.
• Balance business needs, regulatory context, and user experience.
• Work hands-on with data to uncover insights, drive decisions, and ship high-impact improvements.
• Most importantly, our Heads don’t just write specs - they roll up their sleeves, and build and run the product.

Role Specific Responsibilities

• Build and scale core systems that power logistics operations - enabling smarter planning, faster execution, and tighter cost control.
• Identify operational inefficiencies and lead the development of tech-enabled solutions that improve fulfillment outcomes.
• Drive the design and rollout of platforms that streamline day-to-day logistics workflows, including planning, dispatch, routing, and exception management.
• Work deeply with operational leaders to codify tribal knowledge and offline processes into scalable product systems.
• Develop and launch tools that enable visibility, control, and accountability across the logistics lifecycle.
• Partner with Engineering to ensure system architecture is robust, modular, and built for scale.
• Use data to build continuous feedback loops into logistics operations, driving improvements in performance and predictability.
• Translate operational complexity into product decisions - balancing automation with usability for non-technical end users.
• Design for frontline adoption: ensure tools are simple, effective, and embedded in the daily routines of field teams and external partners.
• Plan ahead for operational scale, volume fluctuations, and regional expansion - proactively designing systems that accommodate future growth.

Qualifications

• 8+ years in product growth or related roles; ideally in transactional apps (e.g. ecommerce or fintech) where you were fully responsible for growth, engagement and retention.
• 5+ years in product leadership positions, managing Product Managers.
• Deep experience with behavioral analytics, growth funnels, and experimentation frameworks.
• A strong product mindset with a bias toward action and measurable outcomes.
• Familiarity with user psychology, habit loops, and personalization techniques.

What we can offer you
Culture:

• We put our people first and prioritize the well-being of every team member.
• We’ve built a company where all opinions carry weight and where all voices are heard.
• We value and respect each other and always look out for one another.
• Above all, we are human.

Learning:

• We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.

Compensation:

• You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send:
Click here to apply online

Note
What to expect in the hiring process:

• A preliminary phone call with one of our recruiters.
• A 60 minute interview with the hiring manager.
• A 45 minute interview with our Chief Growth Officer.
• A 60 minute interview with one of our senior product leaders.
• A 45 minute interview with our Group CEO / Founder.
• Moniepoint is an equal opportunity employer.
• We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.