Concierge Assistant at Zibac Consulting

Zibac Consulting - Our client is into redefining luxury concierge offerings for high-net-worth individuals and celebrities visiting Lagos. Our services range from VIP airport protocols to curated events and private jet charters, offering an unparalleled level of convenience and personalization to our clients.

They are recruiting to fill the position below:

Job Title: Concierge Assistant

Location: Lagos Island, Lagos
Employment Type:

Role Overview

• The Concierge Assistant will play a pivotal role in ensuring our clients receive exceptional service at every touchpoint.
• The position involves managing bookings, liaising with vendors, handling client inquiries, and supporting the concierge team in delivering personalized services.

Key Responsibilities

• Serve as the main point of contact for clients, responding to inquiries, confirming bookings, and ensuring all requests are met with professionalism and efficiency.
• Coordinate with clients to understand their preferences and ensure that all arrangements are customized to their expectations.
• Assist in managing client bookings, including reservations, event tickets, and luxury transportation.
• Maintain an organized system for tracking client requests, preferences, and bookings.
• Establish and maintain relationships with a network of luxury vendors, including hotels, restaurants, event venues, and transport companies.
• Communicate client needs and ensure vendors deliver services to the highest standards.
• Assist in planning and coordinating client events, including managing logistics, timelines, and vendor communication.
• Provide on-the-ground support during events to ensure flawless execution. • Maintain accurate records of client interactions, bookings, and vendor agreements.
• Prepare daily or weekly reports on operational activities and client satisfaction.
• Provide general administrative support to the concierge team, including scheduling, answering calls, and managing correspondence.
• Assist in maintaining office operations, ensuring all tasks are executed smoothly and on time.

Requirements

• Minimum 1 year in a customer service, hospitality, or concierge role, preferably in the luxury services industry.
• Strong communication and organizational skills.
• Ability to multitask and manage competing priorities.
• Proficiency in Microsoft Office Suite, Google Suite, and basic project management tools (e.g., Airtable).
• Friendly, approachable, and professional demeanor.
• High attention to detail and a customer-first mindset.
• Ability to handle high-pressure situations with grace and diplomacy.

Salary
N100,000 per month. 

Application Closing Date
Not Specified. 

How to Apply
Interested and qualified candidates should: 
Click here to apply online